Sales Support Analyst
About The Position
The Sales Support Analyst provides direct support to Antech Sales Associates and collaborates with internal business and functional leaders to ensure the sales team has what it needs to succeed. The role works in a fast-paced, high-volume environment driven by demand from Sales Associates and supports proposal development, customer account management, contract research and reconciliation, and deal reviews with Sales Leadership. The analyst also creates sales performance reports, answers customer questions about pricing, delivery schedules, and product availability, coordinates with marketing on product offerings, liaises with other departments, processes orders, supports purchase decisions and after-sale service, and recommends policy or process changes based on feedback and industry trends. The position involves regular business hours with occasional overtime, less than 25% travel, and frequent interaction with stakeholders in an office environment.
Requirements
- Strong communication skills for collaboration with Sales Associates, leadership, and internal stakeholders.
- Ability to maintain an open mind, act as a change agent, and willingness to learn.
- 3–5+ years of Sales or Sales Support experience.
- Advanced communication skills.
- Customer service skills.
- Problem-solving skills.
- Organizational skills.
- Technology skills and ability to learn new software quickly.
- SFDC experience required.
Nice To Haves
- Preferred BA degree, certificate, or equivalent experience.
- Veterinary sales experience preferred.
- BI analytics experience preferred.
Responsibilities
- Interact daily with the Sales team to create competitive sales proposals for Territory Managers, other Sales Associates, and Antech clients.
- Manage customer contracts, analyze and process price changes for reference laboratory services, and calculate credits owed.
- Support customer contract-performance reconciliation and provide account information to Sales Associates.
- Support Corporate Accounts with research and reconciliation.
- Present finalized sales proposals to Antech Sales Leadership during daily deal reviews.
- Create reports that track sales performance against targets.
- Answer customer questions about pricing, delivery schedules, and product availability.
- Coordinate with marketing departments to determine which products should be offered, where, when, and to whom.
- Act as a liaison between customers and internal departments such as transportation or accounting.
- Process orders, assist customers with purchase decisions, and provide after-sale support for Sales Associates.
- Recommend policy and procedure changes based on associate or customer feedback and industry trends.
Benefits
- Paid time off and holidays
- Medical, dental, and vision plans
- Company-paid basic life insurance and supplemental life insurance
- Company-paid short- and long-term disability
- Flexible spending accounts and health savings accounts
- Paid parental leave
- 401(k) with company match
- Tuition and continuing education reimbursement
- Life Assistance Program
- Pet care discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
