Sales Support Analyst

Jeld-Wen Inc.•Fort Vannoy (historical), OR

6d•$57,900 - $96,500

About The Position

The Territory Sales Support Representative supports Territory Sales Managers across the Western United States in developing, managing, and executing sales opportunities in the multifamily, mixed-use, student housing, senior living, and hospitality construction markets. The role connects customers, sales managers, and internal departments through business development support, customer service, project tracking, forecasting, budgeting and value engineering, architectural design assistance, credit requests, submittal reviews, and other sales initiatives. Occasional travel may be required. The position aims to increase the Territory Sales Team’s productivity and effectiveness by enabling sales managers to focus on customer relationships, new business, and project support while improving customer responsiveness. The role requires knowledge of VPI products, customers, construction project delivery processes, and sales operations, and may provide a development path toward future APM, PM, or TSM roles.

Requirements

Strong verbal and written communication skills.
Excellent organizational and time-management abilities.
Ability to manage multiple priorities in a fast-paced environment and adapt quickly.
Ability to build and maintain professional relationships with customers, architects, general contractors, developers, consultants, and internal stakeholders.
Demonstrated problem-solving and critical-thinking abilities.
Ability to work independently and collaborate effectively across departments.
High attention to detail and commitment to accuracy.
Ability to learn and understand VPI products, applications, building codes, and industry standards and methods.
Ability to read and interpret architectural plans, specifications, and construction documents.
Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, Salesforce, and Bluebeam.
Strong ownership, initiative, and accountability; professionalism, integrity, and a positive, team-oriented attitude.
Ability to travel approximately 10% as required.
At least 2 years of experience in inside sales, customer service, sales coordination, estimating support, project coordination, or account management; other relevant experience in preferred industries may be considered.

Nice To Haves

Associate or bachelor’s degree in business, marketing, construction management, engineering, architecture, or a related field.
Experience in building products, fenestration, glazing, construction, architecture, or related industries.
Experience with Salesforce CRM, Bluebeam, and Microsoft Office.
Experience reviewing construction drawings and specifications.

Responsibilities

Support Territory Sales Managers in managing and developing key customer accounts and sales opportunities.
Respond to customer inquiries in a timely and professional manner.
Maintain knowledge of products, the industry, and markets.
Perform small-scale budgeting and estimating, value engineering, quote reviews, architectural plan reviews, and distribute relevant product information to customers.
Assist with Salesforce accounts, contacts, opportunities, and forecasting data.
Prepare and present reports, presentations, and sales-related documentation.
Support customer meetings, industry events, and occasional onsite field activities, including mock-ups, water testing, installation and quality inspections, and customer visits.
Track contracted projects, coordinate submittal reviews, and conduct reviews as needed.
Coordinate communication between customers and internal estimating, engineering, project management, service, and accounting teams.
Assist with dispute resolution by gathering and organizing information and communicating with relevant parties.
Build strong internal and external business relationships.
Assist the estimating team during periods of high workload.