Senior Sales Analyst, Sales Support

Astound Broadband•TX-Remote, TX

2d•$70,000 - $80,000

About The Position

The Senior Sales Analyst, Sales Support plays a vital role in ensuring the quality, accuracy, and timely execution of projects and tasks supporting Astound Business Solutions. The role focuses on reporting, monitoring, and analyzing sales-team efficiency and performance, while identifying opportunities for improvement. It provides analysis and program management for regional sales commission processes and recognition programs, as well as national support for other Sales Support Specialists. The position also provides operations support for sales channels and the Vice President of Sales, helping Small Medium Business, Enterprise, and GEMS teams implement business plans, achieve goals and metrics, and maintain a focus on customer and employee satisfaction. The analyst collaborates with management and staff on best practices, process improvements, documentation, reporting, and key projects, including automation and adoption of an automated commission system.

Requirements

High school diploma or equivalent.
At least three years of experience supporting an outside sales force, including creating best practices, implementing processes, and analyzing data for potential process improvements.
Strong knowledge of CRM systems, Microsoft Office software, information systems, and organizational development.
High energy and a strong willingness to complete difficult and multiple work assignments.
Strong interpersonal skills and professional writing skills.
Professional demeanor; articulate, a good listener, and a conflict manager.
Ability to stay focused and composed during peak periods and when dealing with challenging situations.

Nice To Haves

Bachelor’s degree preferred.
Telecommunications experience desired.

Responsibilities

Provide analysis and program management for regional sales commission processes and recognition programs.
Provide national support to other members of the sales support team as needed.
Provide operations support for sales channels and the Vice President of Sales on projects supporting Small Medium Business, Enterprise, and GEMS teams, their business plans, goals, metrics, and customer and employee satisfaction.
Guide Regional Sales Managers on process and procedure improvements.
Collaborate with management and staff to create and implement best practices for processes and company standards.
Conduct staffing analysis with recruiting, training, headcount issues, and work volume through staff tracking reports.
Create and maintain sales reporting dashboards, including weekly channel sales updates, month- and quarter-end performance results, and commission and incentive performance reporting; seek opportunities to improve or expand requested data.
Help create and develop program management for key projects relating to process automation, asset documentation, and analytics.
Assist Program Management and the Sales team with migration to and adoption of the automated commission system, including managing reporting and dashboards and handling related duties.
Analyze and monitor plant mapping projects and financial analysis for capital expenditure deployments and network expansion efforts.
Manage the commission process, perform commission audits for Small Medium Business, Enterprise, and GEMS, and work with payroll to ensure accurate, timely commission payouts.
Provide the Vice President with analysis and comprehensive recommendations to leadership on optimization, enhancement best practices, M&P documentation, and process improvements.
Assist with budget and forecast documentation.
Assist in developing business plans, quarterly updates, and presentations.
Perform other duties as assigned.