Senior Sales Specialist

Denso•Southfield, MI

10d

About The Position

Under moderate direction, promotes and sells the organization’s products and services within an assigned geographic area, product range, or customer accounts to meet or exceed sales targets. Serves as a liaison among customers, plants, affiliates, and other personnel to coordinate commercial issues, customer requirements, capacity, production, and delivery needs. Supports pre-production and program activities, including order processing, quotations, product schedules, tooling, part readiness, design changes, production parts approval, launch preparedness, and phaseout. Builds and maintains customer relationships, supports sales and cost strategies, assists with pricing and cost negotiations, tracks value-added opportunities, and helps resolve quality, accounts receivable, and other operational issues. Maintains required documentation and adherence to internal policies, contracts, standards, processes, and procedures. Performs other duties as assigned.

Requirements

At least 3 years of applicable experience.
Bachelor’s degree in business, marketing, or a related field.
Written and verbal communication and presentation skills.
Ability to communicate with internal and external customers about issues of moderate to considerable importance, including with senior management.
Customer service skills and ability to promote and support a service-oriented environment.
Negotiation skills, including the ability to defend a position while considering benefits for all parties.
Professionalism and composure under pressure.
Time management and priority-setting skills.
Strong capability using Microsoft Office products, including Word, Excel, and PowerPoint.

Nice To Haves

Experience working with GM, OEMs, or Tier suppliers.

Responsibilities

Promotes and sells products and services within an assigned geographic area, product range, or customer accounts to meet or exceed sales targets.
Coordinates with customers, plants, and affiliate personnel to resolve commercial and business-related issues.
Coordinates pre-production activities, including order processing, pricing quotations, new product schedules, tooling, and part readiness.
Supports program timing and related activities, including design changes, vehicle build-out, part number changes, obsolescence claims, and packaging approvals.
May lead plant improvement activities related to delivery performance.
Coordinates customer requirements and capacity issues with customers, DENSO plants, affiliates, and DNJP; works with production control as needed.
Coordinates PPAP schedules and launch preparedness, including managing late design changes and supporting plant delivery targets.
Follows up on and assists with accounts receivable issues.
Ensures related paperwork, such as purchase orders and airfreight bills, is accurate and complete.
Maintains relationships with internal and external customers, resolves daily issues, gathers information on customer and competitor trends, and shares relevant information with management.
Completes and maintains related information and ensures adherence to policy, contract, and DIAM standards processes.
Implements customer- and product-based strategies as directed by management.
May gather and summarize customer, competitor, business, and market information to identify current and future opportunities; maintains related information and completes variance analysis.
May assist with sales plans for existing customers and identify potential or future business opportunities.
Works with quality engineering to support and resolve quality issues.
Works with materials management, production control, and plant personnel on product phaseout activities and works to prevent obsolescence.
Assists with cost analysis, tracking, and coordination.
Assists plants in investigating value-added opportunities and obtaining customer approval for cost-saving process and design changes; monitors identified opportunities and profitability.
May assist with updating and reviewing annual percentage rate parts lists.
Assists in internal and external negotiations regarding pricing, costs, and timing, including pricing and cost reductions with DENSO plants and DNJP on behalf of customers.
Negotiates cost-related issues directly with customers and negotiates part-release timing internally with plants.
May assist in compiling, preparing, and reviewing RFQ materials and related information.
Follows up on, summarizes, and ensures adherence to internal processes and procedures.
Ensures plants and manufacturing contacts are informed of quotations and may explain pricing, tooling prices, and approved pricing strategies to customers.
Performs other duties as assigned.