Senior Sales Manager

Schulte Companies•Jacksonville, FL

19d

About The Position

Schulte Hospitality Group is seeking a dynamic, service-oriented Senior Sales Manager. The role supports hotel revenue growth through customer service, account management, business development, and sales execution. The Senior Sales Manager is expected to learn the hotel’s brand and strategy, understand hotel operations, follow company sales policies and standard operating procedures, and deliver a high-quality experience throughout the customer journey. The position manages group and business travel accounts in assigned market segments, negotiates business and contracts, and develops new accounts through prospecting, outreach, site tours, events, and local market activity. It also supports revenue planning, reporting, RFP processes, customer communications, and coordination with hotel leadership and national sales representatives. Flexible hours, including evenings, weekends, and holidays, may be required. Schulte Hospitality Group is a hospitality management company operating more than 200 locations across 38 states and 3 countries. The company describes its workplace as inclusive, employee-focused, and supportive of employee development and career growth.

Requirements

Minimum of a high school education.
Outgoing personality.
Maintain a professional image through appearance and dress.
Ability to work collaboratively with the hotel service team to provide exceptional customer service.
Clear and concise written and verbal communication skills.
Ability to achieve sales goals.
Proactive, assertive, fast-paced sales approach and drive to succeed.
Excellent time management skills.
Understand the need-time strategy developed by Revenue Management.
Flexible work hours that may include evenings, weekends, and holidays.

Nice To Haves

Post-high-school education preferred.
At least two years in a hotel service role or sales experience preferred.

Responsibilities

Learn the hotel brand and strategy.
Drive customer loyalty and grow account share by delivering service excellence throughout customer experiences.
Develop working knowledge of hotel operations, including food and beverage, guest services, and reservations.
Know and follow company sales policies and standard operating procedures.
Manage group and business travel accounts in assigned market segments to maximize business potential.
Negotiate group business, guest room rates, meeting room rentals, and hotel services to meet or exceed revenue goals.
Negotiate contracts according to company standards and obtain required approvals.
Manage and execute annual RFP season in coordination with the General Manager and/or Sales Manager.
Approve rates and space release in the absence of the Director of Sales, within established guidelines and under the direction of the General Manager, Regional Director of Sales, or Regional Director of Revenue Management.
Complete and document solicitation, closing, and customer communications, and maintain existing accounts with an active trace and follow-up system.
Use the sales system accurately and completely, including recording bookings and lost business.
Identify and solicit new accounts through telemarketing, appointments, site tours, cold calls, and email, phone, and in-person inquiries.
Develop, maintain, and prospect a target account list and communicate updates to the Director of Sales.
Attend property-specific receptions, organize and execute local area blitzes, and use prospecting tools to identify potential markets and accounts.
Review daily arrivals to identify potential new accounts and recognize guests associated with existing accounts.
Set seasonal promotions for targeted local and global accounts.
Partner with National Sales Representatives to maximize hotel revenue from global accounts.
Present to travel agencies that book or influence travel for accounts.
Build relationships with local businesses, organizations, industry associations, and competitors to stay informed about market and industry trends and supply changes.
Conduct tours of the hotel and banquet facilities and entertain qualified potential clients according to company and property policies.
Provide prompt and accurate responses to client requests for proposals and information.
Meet or exceed sales goals, including predetermined revenue and sales activity targets.
Complete daily, weekly, and monthly reports as directed by the Director of Sales or General Manager.
Participate in quarterly and annual business and marketing plans and assist with the budget process.
Attend appropriate trade shows and organize sales trips in local markets and feeder cities as directed by the Director of Sales.
Communicate product or service issues to the Director of Sales or General Manager.
Work client-related special events and abide by Prime Time Selling hours.
Participate in the MOD program.
Perform other duties as assigned to meet business objectives.

Benefits

Daily Pay access.
Free telemedicine and virtual mental health care access for all associates starting on day one.
Multiple health insurance options.
Multiple life insurance options.
401(k) plan with company match.
Paid parental leave.
Paid time off for eligible associates in accordance with company policy.
Holiday pay.
Pet insurance.
Employee Assistance Program.
Discounts on event tickets, electronics, gym memberships, and more through Schulte Savings Marketplace.
Flexible work environment.
Career development and growth opportunities.