Senior Sales Manager - Audio Visual, Event Technology
About The Position
The Senior Sales Manager drives sales efforts for an assigned hotel as part of Pinnacle Live’s In-Venue Sales organization. This front-line sales role generates scopes of work and contracts for hotel leads and guides leads through the Catalyst Sales Process, including connection, prequalification, solutions, proposals, and negotiations. The senior role also focuses on large-scale production sales at the designated property. The manager serves as a sales subject matter expert and ambassador for the hotel sales team, develops and maintains client relationships, and collaborates with hotel and internal teams. The role represents Pinnacle Live and the hotel in site visits, planning meetings, pre-convention meetings, and debriefs, and supports customer experience from initial sales through event execution and follow-up. The position is based at the New York Marriott Marquis in New York City. Business hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.; extended business hours and weekends are required. Long hours may be needed. The work environment is usually quiet.
Requirements
- Bachelor’s degree in business or a related field.
- At least three years of experience in a customer service-facing role.
- At least two years of experience in a hospitality sales leadership role.
- Proficiency with CRM platforms and ability to generate high-quality insights into sales activity and progress.
- Strong communication, interpersonal, and relationship-building skills.
- Project management skills and demonstrated success in a fast-paced environment.
- Organizational and problem-solving skills, including the ability to remove obstacles for clients.
- Strong customer service orientation and willingness to go above and beyond for clients.
- Strong time management skills and ability to manage multiple projects effectively.
- Strong business communication, presentation, and writing skills, including management of multiple communication platforms.
Nice To Haves
- Production and staging experience.
- Scenic and décor experience.
- Rigging, electrical, and exhibit experience.
Responsibilities
- Serve as a sales subject matter expert and ambassador for the designated hotel sales team.
- Generate and revise scopes of work, quotes, proposals, and contracts based on hotel leads’ AV product and service needs.
- Follow the Catalyst Sales Process, including lead prequalification, quote generation, timely contract confirmations, pricing and service negotiations, and follow-up.
- Maintain deep knowledge of Pinnacle Live products and offerings and learn about new technologies.
- Provide hotel leads with resources such as layouts, renderings, visuals, and product suggestions.
- Enter pertinent client information into Pinnacle Live’s CRM platform and develop and drive an individual sales strategy, including individual and team funnel and sales activity reporting.
- Communicate and collaborate with the In-Venue Sales team and the National Director of Venue Sales.
- Build relationships, communication, and trust within the hotel sales team and Pinnacle Live internal teams.
- Represent Pinnacle Live and the hotel during site visits, planning meetings, pre-convention meetings, and debrief meetings.
- Deliver high-standard customer experiences throughout the sales process, event execution, and post-event follow-up.
- Manage accurate and timely billing of events and clients.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
