Senior Sales Manager - Audio Visual, Event Technology

Pinnacle Live•Frisco, TX

About The Position

The Senior Sales Manager drives sales efforts for an assigned hotel as part of Pinnacle Live’s In-Venue Sales organization. The role serves as a front-line sales contact for the hotel team, generating scopes of work and contracts for assigned leads through the Catalyst Sales Process. It also focuses on large-scale production sales for the designated property. The Senior Sales Manager develops client relationships, coordinates sales activity, and supports clients throughout the sales process, event execution, and post-event follow-up while providing a high-standard customer experience.

Requirements

Bachelor’s degree in business or a related field.
At least three years of experience in a customer service-facing role.
At least two years of experience in a hospitality sales leadership role.
Proficiency in CRM platforms and ability to generate high-quality insights into sales activity and progress.
Exceptional communication, interpersonal, and relationship-building skills.
Project management skills and proven success working in a fast-paced environment.
Strong organizational and problem-solving skills, including the ability to remove obstacles for clients.
Strong customer-service mindset and willingness to go above and beyond for clients.
Strong time-management skills and ability to manage multiple projects effectively.
Strong business communication, presentation, and writing skills, including managing multiple communication platforms effectively.

Nice To Haves

Production and staging experience.
Scenic and décor experience.
Rigging, electrical, and exhibit experience.

Responsibilities

Serve as a sales subject matter expert and ambassador for the designated hotel sales team.
Generate and revise scopes of work, quotes, proposals, and contracts based on hotel leads’ AV product and service needs.
Follow the Catalyst Sales Process, including lead prequalification, quote generation, timely contract confirmations, pricing and service negotiations, and follow-up.
Maintain deep knowledge of Pinnacle Live products and offerings and continue learning about new technologies.
Provide hotel leads with resources such as layouts, renderings, visuals, and product suggestions.
Enter pertinent client information into Pinnacle Live’s CRM platform and develop and drive an individual sales strategy, including individual and team funnel and sales activity reporting.
Communicate and collaborate with the In-Venue Sales team and National Director of Venue Sales.
Build strong relationships, communication, and trust within the hotel sales team and Pinnacle Live internal teams.
Represent Pinnacle Live and the hotel during site visits, planning meetings, pre-convention meetings, and debrief meetings.
Deliver “Gold Standard” customer experiences throughout the sales process, event execution, and post-event follow-up.
Manage accurate and timely billing of events and clients.
Perform other duties as assigned.