Senior Sales Manager - Audio Visual, Event Technology
About The Position
Pinnacle Live is an in-house audiovisual and event production company operating at premier hotels and resorts across North America. The Senior Sales Manager is part of the In-Venue Sales organization and drives sales for an assigned hotel. Acting as a front-line sales contact for the hotel sales team, this role generates scopes of work and contracts for leads and advances opportunities through Pinnacle Live’s Catalyst Sales Process. The Senior Sales Manager also focuses on large-scale production sales for the designated property. The role requires strong customer service, communication, project management, organization, and relationship-building skills. The Senior Sales Manager collaborates with hotel and internal teams, represents Pinnacle Live during planning and site meetings, and supports a high-quality customer experience from initial sales contact through event follow-up.
Requirements
- Bachelor’s degree in business or a related field.
- At least three years of experience in a customer service-facing role.
- At least two years of experience in a hospitality sales leadership role.
- Proficiency in CRM platforms and the ability to generate high-quality insights into sales activity and progress.
- Strong communication, interpersonal, and relationship-building skills.
- Project management skills and demonstrated success working in a fast-paced environment.
- Problem-solving ability and strong organizational skills to remove obstacles for clients.
- Strong customer-service mindset and willingness to go above and beyond for clients.
- Strong time-management skills and ability to manage multiple projects effectively.
- Strong business communication, presentation, and writing skills, including managing multiple communication platforms.
Nice To Haves
- Production and staging experience.
- Scenic and décor experience.
- Rigging, electrical, and exhibit experience.
Responsibilities
- Serve as a sales subject matter expert and ambassador for the designated hotel sales team.
- Generate and revise scopes of work, quotes, proposals, and contracts based on hotel leads’ audiovisual product and service needs.
- Follow the Catalyst Sales Process, including lead prequalification, quote generation, timely contract confirmations, pricing and service negotiations, and follow-up.
- Maintain deep knowledge of Pinnacle Live’s products and offerings, and learn about new technologies.
- Provide hotel leads with resources such as layouts, renderings, visuals, and product suggestions.
- Enter pertinent client information into Pinnacle Live’s CRM platform and develop and execute an individual sales strategy, including individual and team funnel and sales activity reporting.
- Communicate and collaborate with the In-Venue Sales team and the National Director of Venue Sales.
- Build strong relationships, communication, and trust with the hotel sales team and Pinnacle Live internal teams.
- Represent Pinnacle Live and the hotel during site visits, planning meetings, pre-convention meetings, and debrief meetings.
- Deliver “Gold Standard” customer experiences throughout the sales process, event execution, and post-event follow-up.
- Manage accurate and timely billing of events and clients.
- Perform other duties as assigned.
Benefits
- Performance-based incentive plans in addition to base salary.
- Generous time off, including PTO, holidays, and sick/personal days.
- 401(k) with a contribution match.
- Health, vision, dental, and other insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
