Senior Sales Manager

Schulte Hospitality Group•Jacksonville, FL

19d

About The Position

Schulte Hospitality Group is seeking a dynamic, service-oriented Senior Sales Manager to support hotel sales and customer loyalty. The role manages group and business travel accounts in assigned market segments, negotiates business and contracts, develops new accounts, and works to meet or exceed hotel revenue and sales goals. The position also requires a working knowledge of hotel operations and adherence to company sales policies and standard operating procedures. The role includes coordinating with hotel leadership, national sales representatives, clients, local organizations, and industry contacts.

Requirements

Minimum of a high school education.
Outgoing personality.
Maintain a professional image through appearance and dress.
Ability to work collaboratively with the hotel service team to provide exceptional customer service.
Clear and concise written and verbal communication skills.
Ability to achieve sales goals.
Proactive, assertive, fast-paced sales approach and drive to succeed.
Excellent time management skills.
Understand the need for the time strategy developed by Revenue Management.
Flexible work hours that may include evenings, weekends, and holidays.

Nice To Haves

Post-high-school education preferred.
Two years in a hotel service role or sales experience preferred.

Responsibilities

Learn the hotel brand and strategy.
Drive customer loyalty and grow account share by delivering service excellence throughout each customer experience.
Develop a working knowledge of hotel operations, including food and beverage, guest services, and reservations.
Develop knowledge of and adhere to company sales policies and standard operating procedures.
Manage group and business travel accounts in assigned market segments to maximize business potential.
Negotiate group business, guest room rates, meeting room rental, and hotel services to meet or exceed hotel revenue goals.
Negotiate contracts according to company standards and obtain required approvals.
Manage and execute annual RFP season in conjunction with the General Manager and/or Sales Manager.
Approve rates and space release in the absence of the Director of Sales, within established guidelines and under the direction of the General Manager, Regional Director of Sales, or Regional Director of Revenue Management.
Complete and document solicitation, closing, and customer communications, and maintain existing accounts using an active trace and follow-up system.
Use the sales system accurately and completely, including recording bookings and lost business.
Identify and solicit new accounts through telemarketing, appointments, site tours, cold calls, and inquiries by email, phone, and in person.
Develop, maintain, and prospect a target account list and communicate updates to the Director of Sales.
Attend property-specific receptions to generate leads and interact with customers.
Organize and execute local-area sales blitzes.
Use prospecting tools such as Hotelligence to identify potential markets and accounts.
Review daily arrivals to identify potential new accounts and recognize guests from existing accounts.
Set seasonal promotions for targeted local and global accounts.
Partner with National Sales Representatives to maximize hotel revenue from global accounts.
Present to travel agencies that book or influence travel for accounts.
Build relationships with local businesses and organizations and participate in local industry associations.
Build relationships with competitors in similar roles to stay informed about market and industry trends and supply changes.
Conduct tours of the hotel and banquet facilities and entertain qualified potential clients in accordance with company and property policies.
Respond promptly and accurately to client requests for proposals and information.
Meet or exceed sales goals, including predetermined revenue and sales activity goals.
Complete daily, weekly, and monthly reports as directed by the Director of Sales or General Manager.
Participate in quarterly and annual business and marketing plans and assist with the budget process.
Attend appropriate trade shows and organize sales trips in the local market and feeder cities as directed by the Director of Sales.
Communicate product or service issues to the Director of Sales or General Manager.
Work client-related special events.
Abide by Prime Time Selling hours.
Participate in the Manager on Duty program as required.
Perform other duties as assigned to meet business objectives.

Benefits

Daily Pay, allowing associates to get paid today for work today.
Free telemedicine and virtual mental health care access for all associates starting on day one.
Multiple health insurance options.
Multiple life insurance options.
401(k) plan with company match.
Paid parental leave.
Paid time off for eligible associates, according to company policy.
Holiday pay.
Pet insurance.
Employee Assistance Program.
Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more.
Flexible work environment.
Career development and growth opportunities.