Senior Sales Manager

Elev8 Fun•Doral, FL

6d•$50,000 - $55,000

About The Position

The Senior Sales Manager assists the General Manager in leading the Sales Team and collaborates with the Operations and Culinary teams. The role focuses on selling Elev8 Fun experiences, primarily through contracted events for corporate clients, while also assisting with social-market bookings and driving outbound event sales. The Senior Sales Manager delivers guest service throughout the sales process, including post-event follow-up to encourage repeat business and referrals, and develops new client opportunities through outbound sales and community networking.

Requirements

Bilingual in English and Spanish, including speech, writing, and daily communication.
At least 5 years of current sales experience; experience in hospitality, restaurants, or entertainment venues focused on event or ticket sales is preferred.
Ability to communicate effectively with new and returning guests, coworkers, and management.
Strong computer skills, particularly with Excel, Word, PowerPoint, and CRM applications.
Strong interpersonal and people skills, as well as written and verbal communication skills.
Ability to manage multiple projects or programs simultaneously while remaining calm under pressure.
Ability to maintain and project professionalism internally and externally.
Flexible approach and ability to adapt to business and team needs and changes.
Strong self-accountability and high personal standards of conduct and professionalism.
Process-oriented, highly organized, fast, accurate, able to work well under pressure, and able to meet deadlines.

Nice To Haves

Bachelor's degree in Business Administration, Sport Management, or Sales/Marketing.
Relevant work history may be considered in place of a bachelor's degree.

Responsibilities

Recruit, hire, train, mentor, and coach the Sales Team.
Manage the Sales Team's weekly schedule to provide coverage during approved sales office hours.
Conduct and document bi-weekly one-on-one meetings with Sales Team members.
Meet or exceed personal sales quotas assigned in advance by the General Manager on a monthly, quarterly, and annual basis, contributing to venue revenue goals.
Deliver an outstanding guest experience by phone, email, and in person from inquiry through post-event follow-up.
Maintain client relationships through ongoing communication to encourage repeat business and referrals.
Assist General Managers with leading daily and weekly Sales Team meetings.
Lead regular event catering and operations meetings, including Banquet Event Order meetings, with Culinary and Operations representatives.
Assist the General Manager with creating and implementing sales contests to drive revenue and encourage desired Sales Associate behaviors and continuous improvement.
Create, manage, and confirm event bookings in the internal sales system, documenting prospect and event-client communications.
Collaborate with the Sales Team and other venue departments.
Maintain high levels of quality, accuracy, and process consistency.
Document event changes, updates, and guest needs to support successful execution by Operations and Culinary.
Conduct outbound sales and community networking in accordance with established business-development practices to grow event revenue.
Perform other duties as assigned.