Sr Manager Sales Gallery

Hilton Grand Vacations • Orlando, FL

23h

About The Position

The Senior Sales Gallery Manager is responsible for Sales Gallery Coordinators and Gifting Coordinators, providing support and guidance to deliver outstanding internal and external guest service and promote a positive working environment. Reporting directly to the Sr. Business Manager, this role oversees recruiting and selection, onboarding, training, performance management, mentoring, counseling, scheduling, and recognition.

The manager partners with Sales and Marketing Management to maintain Hilton’s core value of Hospitality in customer-facing interactions and across the Sales and Marketing teams. The role leads by example and may cover shifts in a variety of roles as needed. It also oversees day-to-day Sales Gallery operations, gifting preparation and administration, cash and voucher banks, guest reception processes, and the condition and efficiency of the Gallery, Gifting offices, and Kids Clubs.

Requirements

• At least 2 years of supervisory experience.
• At least 2 years of guest or customer service experience.
• Proficiency in reading, writing, and speaking English.
• Excellent verbal and written communication skills.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• High school diploma or equivalent.

Nice To Haves

• At least 2 years of guest service experience in a branded hotel or customer service area.
• Ability to support other teams through leadership and resolve conflict and sophisticated issues.
• BA/BS or bachelor’s degree.

Responsibilities

• Interview, select, and provide initial and ongoing training to Guest Services Team Members.
• Cross-train new Team Members on Standard Operating Procedures and processes.
• Mentor and counsel Team Members, manage performance, and draft documentation when needed.
• Ensure daily shift coverage, create schedules, and assign tasks.
• Monitor Team Members’ PTO requests and partner with the Business Manager about changes or concerns.
• Track attendance.
• Assist with gifting preparation, reconciliation, and administration.
• Manage the cash and voucher bank and issue cash and premiums for all sites as needed.
• Supervise guest greeting and seating, contacting the Sales Executive on point, tour-sheet generation, and gift-receipt completion.
• Monitor and maintain the Sales Gallery, Sales Executive rotation, and related Front Desk policies and procedures.
• Open and close the Sales Gallery.
• Assist Team Members with their duties as needed and inspect maintenance of the Gallery, Gifting offices, and Kids Clubs.
• Maintain close working relationships with Team Members, internal customers, and outside vendors while supporting overall department efficiency.
• Partner with Sales and Marketing Management to maintain Hilton’s Hospitality value in customer-facing interactions and between the teams.
• Cover shifts across a variety of roles as needed.

Benefits

• Medical, dental, and vision coverage that encourages preventative care.
• 401(k) and employee stock plan.
• Go Hilton Team Member Travel Program with discounted rates for Team Members, friends, and family.
• Paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED