Sr Manager Sales Gallery

Hilton Grand Vacations • Celebration, FL

3d

About The Position

The Senior Sales Gallery Manager leads Sales Gallery Coordinators and Gifting Coordinators, supporting the team in delivering outstanding service to guests and colleagues while fostering a positive working environment. Reporting directly to the Sr. Business Manager, this role recruits and selects talent and oversees onboarding, training, performance management, mentoring, counseling, scheduling, and recognition. The manager partners with Sales and Marketing Management to maintain Hilton’s core value of Hospitality in customer-facing interactions and within the Sales and Marketing teams. The role leads by example and covers shifts across different roles as needed.

The manager oversees daily gallery and gifting operations, including team schedules and task assignments, attendance and PTO tracking, cash and voucher banks, gifting preparation and reconciliation, guest greeting and seating, tour-sheet and gift-receipt processing, and Sales Executive rotations. Responsibilities also include opening and closing the Sales Gallery, supporting team members, inspecting the Gallery, Gifting offices, and Kids Clubs, and coordinating with internal customers and outside vendors to maintain department efficiency.

Requirements

• At least 2 years of supervisory experience.
• At least 2 years of guest or customer service experience.
• Proficiency in reading, writing, and speaking English.
• Excellent verbal and written communication skills.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• High school diploma or equivalent.

Nice To Haves

• At least 2 years of guest service experience in a branded hotel or customer service area.
• Ability to support other teams through leadership and resolve conflict and sophisticated issues.
• BA, BS, or bachelor’s degree.

Responsibilities

• Interview, select, and provide initial and ongoing training to Guest Services Team Members.
• Cross-train new Team Members on Standard Operating Procedures and processes.
• Mentor and counsel Team Members and manage performance, including preparing documentation when needed.
• Ensure daily shift coverage, create schedules, and assign tasks.
• Monitor Team Members’ PTO requests and partner with the Business Manager on changes or concerns.
• Track attendance.
• Assist with gifting preparation, reconciliation, and administration.
• Manage the cash and voucher bank and issue cash and premiums for all sites as needed.
• Supervise guest greeting and seating, contacting the Sales Executive on point, tour-sheet generation, and gift-receipt printing and completion.
• Monitor and maintain Sales Gallery operations, Sales Executive rotation, and related Front Desk policies and procedures.
• Open and close the Sales Gallery.
• Assist Team Members with their duties as needed and inspect the maintenance of the Gallery, Gifting offices, and Kids Clubs.
• Maintain close working relationships with Team Members, internal customers, and outside vendors to support department efficiency.
• Partner with Sales and Marketing Management to maintain Hilton’s core value of Hospitality in customer-facing interactions and between teams.
• Cover shifts in various roles as needed.

Benefits

• Medical, dental, and vision offerings that encourage preventative care.
• 401(k).
• Employee stock plan.
• Go Hilton Team Member Travel Program with discounted rates for Team Members, friends, and family.
• Paid Time Off (PTO).
• Reasonable accommodations for individuals with disabilities during the application or interview process, for job functions, and for employment benefits and privileges.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED