Sr Manager Sales Gallery
About The Position
The Senior Sales Gallery Manager leads Sales Gallery Coordinators and Gifting Coordinators, supporting the team in delivering outstanding guest service and fostering a positive work environment. Reporting directly to the Sr. Business Manager, the role oversees talent recruitment and selection, onboarding, training, performance management, mentoring, counseling, scheduling, and recognition. The manager partners with Sales and Marketing Management to uphold Hilton’s core value of Hospitality in customer-facing interactions and collaboration between teams. This is a hands-on leadership role that may require covering shifts across a variety of roles as needed. The role oversees daily Sales Gallery operations, including staffing and shift coverage, team scheduling and task assignments, guest reception and seating, Sales Executive coordination, tour-sheet preparation, gift receipts, gifting administration, and cash and voucher banks. It also monitors adherence to front-desk policies and procedures, supports opening and closing, assists team members as needed, and inspects the upkeep of the Sales Gallery, Gifting offices, and Kids Clubs. The manager maintains working relationships with team members, internal customers, and outside vendors to support department efficiency.
Requirements
- At least 2 years of supervisory experience.
- At least 2 years of guest or customer service experience.
- Proficiency in reading, writing, and speaking English.
- Excellent verbal and written communication skills.
- Ability to work a flexible schedule, including nights, weekends, and holidays.
- High school diploma or equivalent.
Nice To Haves
- At least 2 years of guest service experience in a branded hotel or customer service area.
- Ability to support other teams through leadership and resolve conflict and sophisticated issues.
- BA/BS/Bachelor’s degree.
Responsibilities
- Interview, select, and provide initial and ongoing training for Guest Services Team Members.
- Cross-train new Team Members on Standard Operating Procedures and processes.
- Mentor, counsel, and manage performance, including drafting documentation when needed.
- Ensure daily shift coverage, manage schedules and task assignments, monitor PTO requests in partnership with the Business Manager, and track attendance.
- Assist with gifting preparation, reconciliation, and administration.
- Manage the cash and voucher bank; issue cash and premiums as needed for all sites.
- Supervise guest greeting and seating, identification and contact of the Sales Executive on point, tour-sheet generation, and printing and completion of gift receipts.
- Monitor and maintain the Sales Gallery, Sales Executive rotation, and related Front Desk policies and procedures.
- Open and close the Sales Gallery.
- Assist Team Members with their duties as needed and inspect maintenance of the Gallery, Gifting offices, and Kids Clubs.
- Maintain close working relationships with Team Members, internal customers, and outside vendors to support overall department efficiency.
- Partner with Sales and Marketing Management to maintain Hilton’s Hospitality value in customer-facing interactions and between the teams.
- Cover shifts in various roles as needed.
Benefits
- Medical, dental, and vision offerings that encourage preventative care.
- 401(k).
- Employee stock plan.
- Go Hilton Team Member Travel Program with discounted rates for team members’ friends and family.
- Paid Time Off (PTO).
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
