Sr Manager Sales Gallery

Hilton Grand Vacations • Orlando, FL

1d

About The Position

The Senior Sales Gallery Manager leads Sales Gallery Coordinators and Gifting Coordinators, supporting the team in delivering outstanding service to guests and colleagues while fostering a positive working environment. The role reports directly to the Senior Business Manager and partners with Sales and Marketing Management to uphold Hilton’s core value of Hospitality in customer-facing interactions and collaboration between teams.

The manager is responsible for recruiting and selecting talent, onboarding, training, scheduling, performance management, mentoring, counseling, and recognition. This is a hands-on leadership position that may cover shifts across a variety of roles as needed. It also oversees daily Sales Gallery operations, gifting administration, cash and voucher banks, team coverage, and the maintenance of department efficiency.

Requirements

• At least 2 years of supervisory experience.
• At least 2 years of guest or customer service experience.
• Proficiency in reading, writing, and speaking English.
• Excellent verbal and written communication skills.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• High school diploma or equivalent.

Nice To Haves

• At least 2 years of guest service experience in a branded hotel or customer service area.
• Ability to support other teams through leadership and resolution of conflict and sophisticated issues.
• BA/BS or bachelor’s degree.

Responsibilities

• Interview, select, and provide initial and ongoing training for Guest Services Team Members.
• Cross-train new Team Members on standard operating procedures and processes.
• Mentor and counsel Team Members, manage performance, and prepare documentation when needed.
• Ensure daily shift coverage; manage schedules and task assignments; monitor PTO requests and attendance; and partner with the Business Manager on changes or concerns.
• Assist with gifting preparation, reconciliation, and administration.
• Manage the cash and voucher bank, issuing cash and premiums as needed for all sites.
• Supervise greeting and seating guests, identifying and contacting the Sales Executive on point, generating tour sheets, and printing and completing gift receipts.
• Monitor and maintain Sales Gallery operations, Sales Executive rotation, and related Front Desk policies and procedures.
• Open and close the Sales Gallery.
• Assist Team Members with their duties as needed and inspect maintenance of the Gallery, Gifting offices, and Kids Clubs.
• Maintain close working relationships with Team Members, internal customers, and outside vendors, supporting overall department efficiency.
• Lead by example and cover shifts in a variety of roles as needed.

Benefits

• Medical, dental, and vision coverage that encourages preventative care.
• 401(k).
• Employee stock plan.
• Go Hilton Team Member Travel Program, with discounted rates for team members, friends, and family.
• Paid Time Off (PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED