Senior Sales Executive
About The Position
The Senior Sales Executive acts as the on-property liaison for group sales within the property’s predefined peak-room parameters. The role contracts and closes group business, conducts site inspections, and ensures business is turned over accurately and on time for quality service delivery. The position achieves group revenue goals by actively upselling opportunities, implementing the brand’s service strategy and applicable initiatives throughout the sales process, and driving customer loyalty through service excellence. The role manages group sales activity, revenue and operations budgets, forecasting, market awareness, contract negotiation, promotions, and coordination with Area Sales, Event Management, Operations, and other stakeholders. It also builds relationships with existing and prospective customers and community contacts, supports successful group and catering events, and helps ensure customer satisfaction and loyalty. Other duties may be assigned to meet business needs.
Requirements
- High school diploma or GED and 4 years of experience in sales and marketing, guest services, front desk, or a related professional area; alternatively, a 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or a related major and 2 years of experience in sales and marketing or a related professional area.
Nice To Haves
- Large group sales experience.
Responsibilities
- Respond to incoming group and catering opportunities within predefined peak-room parameters and achieve group revenue goals.
- Understand market conditions, including competitors, economic trends, supply, and demand, and position the property effectively.
- Select and close business opportunities based on market conditions and property needs; negotiate contracts using selling and negotiation skills.
- Upsell business opportunities to maximize revenue.
- Partner with Area Sales to identify new group and catering business and meet personal and property revenue goals.
- Act as the on-property liaison for group events that exceed the Group Sales peak-room parameters of the Sales Office.
- Develop group sales revenue and operating budgets and provide forecasting reports.
- Work with the management team to create and implement group sales and marketing plans addressing revenue, customers, and markets.
- Assist with selling, implementation, and follow-through of group sales promotions.
- Attend pre- and post-convention meetings to understand group needs and obtain feedback on products, service, and overall satisfaction.
- Provide accurate, complete, and effective turnover of business to Event Management.
- Execute and support Marriott Customer Service Standards, hotel Brand Standards, and applicable daily service basics.
- Conduct site inspections as required.
- Monitor same-day selling procedures to maximize room revenue and control hotel occupancy.
- Manage operational aspects of booked business, including proposals, contracts, and customer correspondence.
- Ensure seamless turnover between sales and operations while consistently delivering high service levels.
- Monitor resolution of guest issues arising from the sales process and channel them to property leadership or appropriate stakeholders.
- Verify successful performance through increased revenue, expense control, and return on investment for the owner and Marriott International.
- Build and strengthen relationships with existing and new customers through sales calls, entertainment, FAM trips, trade shows, and other activities.
- Develop community relationships to expand the customer base for group and catering sales.
- Collaborate with off-property sales channels to meet property needs and ensure sales efforts are complementary rather than duplicative.
- Partner with Event Management and Operations to provide customer experiences that exceed expectations.
- Deliver exemplary customer service and verify customer satisfaction before and during programs and events.
- Implement the brand’s service strategy and initiatives throughout the sales process to drive customer loyalty.
- Understand customer needs and recommend appropriate features and services that meet or exceed expectations while building customer relationships and loyalty.
- Understand the property’s primary target customer and service expectations, including the customer’s business issues and concerns, to offer suitable solutions before and during programs or events.
- Perform other duties as assigned to meet business needs.
Benefits
- 401(k) plan
- Stock purchase plan
- Discounts at Marriott properties
- Commuter benefits
- Employee assistance plan
- Childcare discounts
- Medical coverage for full-time positions
- Dental coverage for full-time positions
- Vision coverage for full-time positions
- Health care flexible spending account for full-time positions
- Dependent care flexible spending account for full-time positions
- Life insurance for full-time positions
- Disability insurance for full-time positions
- Accident insurance for full-time positions
- Adoption expense reimbursements for full-time positions
- Paid parental leave for full-time positions
- Educational assistance for full-time positions
- For Washington full-time management applicants: paid sick leave, PTO accrual, and a minimum of 7 holidays annually
- For Washington full-time non-management applicants: paid sick leave, PTO accrual, and a minimum of 7 holidays annually
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
