Senior Sales & Engagement Manager - Raymond James Stadium

ASM Global•Tampa, FL

22h•Onsite

About The Position

The Senior Sales & Engagement Manager is responsible for driving revenue growth while enhancing client relationships and overall guest engagement within premium hospitality spaces. This role leads sales strategy, manages key accounts, and ensures a high-touch, personalized experience for clients from initial inquiry through event execution and renewal.

Requirements

Sales strategy development and execution
Key account management
Client relationship management
Full sales cycle management (prospecting, proposal, closing, follow-up)
Meeting sales goals and revenue targets
Building long-term client relationships for retention and renewals
Customized hospitality experience delivery
Engagement strategy development
Collaboration with operations and culinary teams
Event planning and execution
BEO review and finalization
On-site event support for high-profile clients
Client concern resolution
Mentoring and guidance of sales coordinators and premium managers
Cross-functional collaboration (Operations, Culinary, Finance, Marketing)
Sales performance tracking and reporting
Forecasting, budgeting, and reporting support
Contract, invoice, and payment processing

Responsibilities

Develop and execute sales strategies to drive premium revenue across suites, catering, and special events
Identify new business opportunities, upsell opportunities, and revenue streams within existing accounts
Manage the full sales cycle from prospecting and proposal development to closing and post-event follow-up
Consistently meet or exceed sales goals and revenue targets
Serve as the primary point of contact for premium clients, suite holders, and VIP stakeholders
Build and maintain long-term relationships to drive retention and renewals
Conduct regular outreach, including pre-event planning and post-event follow-ups
Anticipate client needs and deliver customized, high-end hospitality experiences
Develop creative engagement strategies to elevate the premium guest experience
Collaborate with operations and culinary teams to enhance offerings, activations, and presentation
Lead initiatives such as gifting programs, themed experiences, and in-suite enhancements
Ensure consistent, high-quality communication with clients regarding menus, deadlines, and event details
Partner with operations teams to ensure seamless execution of all premium events
Review and finalize BEOs, ensuring accuracy and alignment with client expectations
Be present on event days to support high-profile clients and ensure service excellence
Address and resolve any client concerns in real time
Mentor and support sales coordinators and premium managers, providing guidance on best practices
Collaborate cross-functionally with Operations, Culinary, Finance, and Marketing teams
Align sales efforts with operational capabilities to ensure successful execution
Track sales performance, pipeline activity, and client engagement metrics
Support forecasting, budgeting, and reporting processes
Ensure all contracts, invoices, and payments are completed accurately and timely