Assistant Director of Concessions - Raymond James Stadium

ASM Global • Tampa, FL

22h • Onsite

About The Position

The Assistant Director of Concessions supports the overall leadership, execution, and financial performance of all concessions operations within the venue. This role is responsible for managing day-to-day operations, driving revenue, controlling costs, and ensuring all stands deliver a consistent, high-quality guest experience. The Assistant Director works closely with Concessions Managers, Warehouse, Culinary, and Operations teams to ensure all locations are fully prepared and executed at a high level.

Requirements

• Management experience in concessions or a related high-volume food and beverage environment.
• Strong leadership and team development skills.
• Excellent communication and interpersonal abilities.
• Proficiency in financial management, including P&L, labor control, and inventory management.
• Ability to work in a fast-paced, event-driven environment.
• Knowledge of POS systems and inventory management software.
• Commitment to delivering exceptional guest service.

Nice To Haves

• Experience in stadium or arena operations.
• Familiarity with NPO group management.
• Experience with menu development and execution.

Responsibilities

• Support the planning and execution of all event-day concessions operations across the venue
• Ensure all stands are set, stocked, and staffed appropriately prior to gates opening
• Monitor in-event performance, ensuring stands remain open and operational through peak periods and event end
• Provide strong event-day leadership presence, troubleshooting issues and supporting stand teams in real time
• Assist in managing Concessions Managers, Supervisors, Stand Leads, and hourly staff
• Lead pre-event meetings and communicate expectations, priorities, and service standards
• Coach and develop team members, building a strong bench of future leaders
• Reinforce accountability and ensure consistent execution across all levels
• Support revenue growth initiatives, including stand optimization, product mix, and upselling strategies
• Monitor labor deployment to ensure alignment with budgets and operational needs
• Partner with Warehouse and Purchasing teams to manage inventory, reduce waste, and control COGS
• Assist in reviewing post-event financials, including sales, labor, and variance reporting
• Collaborate with Warehouse and Culinary teams to ensure accurate ordering, stocking, and product availability
• Ensure all stands meet par levels prior to events to minimize in-event call-downs
• Support implementation and adherence to inventory systems and processes
• Assist in resolving product shortages or operational gaps quickly and effectively
• Ensure all concessions locations deliver fast, friendly, and efficient service
• Support initiatives to reduce wait times and improve transaction speed
• Address guest concerns and service issues promptly to maintain a positive experience
• Drive consistency in presentation, cleanliness, and overall stand readiness
• Partner with IT on POS functionality, troubleshooting, and staff training
• Work with Maintenance and Facilities teams to ensure all stands are operational and compliant
• Collaborate with Culinary on menu execution, product quality, and new offerings
• Support NPO (Non-Profit Organization) groups to ensure understanding of processes and expectations

Benefits

• Equal Opportunity/Affirmative Action employer
• Encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply
• VEVRAA Federal Contractor

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed