Senior Premium Operations Manager - Raymond James Stadium

ASM Global • Tampa, FL

22h • Onsite

About The Position

The Senior Premium Operations Manager is responsible for leading the execution of all premium hospitality experiences, including suites, clubs, and catering operations. This role ensures exceptional guest service, operational efficiency, and financial performance across all premium areas while collaborating cross-functionally with culinary, sales, warehouse, and facility teams.

Requirements

• Exceptional guest service
• Operational efficiency
• Financial performance
• Collaboration with culinary, sales, warehouse, and facility teams
• High-end, hospitality-driven experience
• Professionalism and urgency in handling escalated guest concerns
• Labor and cost controls aligned with budget and profitability targets
• Accuracy and operational feasibility of BEOs
• Menu costing and inventory planning
• Labor analysis and variance reporting
• Alignment with Culinary, Warehouse, IT, Maintenance, and Concessions teams
• Implementation of new systems, SOPs, and operational improvements (POS, inventory, ordering platforms)
• Development and refinement of SOPs for premium service, setup, and execution
• Identification of opportunities to enhance the premium experience
• Driving efficiencies in ordering, inventory management, and staffing models

Responsibilities

• Oversee day-to-day and event-day operations for all premium spaces including suites, clubs, and special events
• Ensure seamless execution of pre-event, in-event, and post-event service standards
• Manage service timelines including delivery, replenishment, and breakdown processes
• Lead event-day command presence in premium areas, troubleshooting real-time issues and ensuring service recovery when needed
• Directly manage premium managers, supervisors, and frontline staff
• Conduct pre-event briefings and post-event recaps to drive continuous improvement
• Coach and develop team members, identifying high-potential talent for growth opportunities
• Foster a culture of accountability, communication, and elevated service standards
• Partner with sales teams to ensure accurate and executable event planning
• Maintain strong relationships with premium clients, suite holders, and VIP stakeholders
• Ensure all guest interactions reflect a high-end, hospitality-driven experience
• Handle escalated guest concerns with professionalism and urgency
• Manage labor and cost controls to align with budget and profitability targets
• Review and execute BEOs, ensuring accuracy and operational feasibility
• Partner with culinary and purchasing teams on menu costing and inventory planning
• Support post-event financial recaps, including labor analysis and variance reporting
• Work closely with Culinary, Warehouse, IT, Maintenance, and Concessions teams to ensure alignment
• Assist in implementing new systems, SOPs, and operational improvements (POS, inventory, ordering platforms)
• Develop and refine SOPs for premium service, setup, and execution
• Identify opportunities to enhance the premium experience (e.g., carts, activations, presentation upgrades)
• Drive efficiencies in ordering, inventory management, and staffing models

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed