Senior ROI Medical Records Specialist

MRO Corporation•Douglasville, GA

9d•Hybrid

About The Position

The Senior ROI Specialist supports Release of Information (ROI) requests for patient medical records at a specified client site. The role requires sound judgment and critical thinking, with supervisor or management support for uncommon requests. The Senior Specialist assists with training ROI Specialists and directs workflow for specialists at the site. The position requires working knowledge of ROI Online and other tools and software, as well as a proficient understanding of MRO Corp. This is a hybrid position in Douglasville, Georgia. The role processes medical-record requests in accordance with established procedures, HIPAA requirements, applicable state laws, and facility policies. It includes receiving requests, validating authorizations, retrieving and copying or scanning records, completing quality checks, and transmitting records to processing operations. The Senior Specialist also provides customer service, maintains equipment and an orderly work area, supports reporting and communications with management, and protects the confidentiality and security of medical-record information. Employees work at client facilities throughout the United States. Eligible employees may have access to medical, dental, vision, and life insurance, as well as a 401(k) plan. MRO is an Equal Opportunity Employer.

Requirements

At least 1 year of experience, preferably in release of information, medical records, or another related healthcare environment.
Prior work experience in Release of Information in a physician’s office or HIM Department is required.
Proven customer-service experience and/or training.
High school diploma or GED required.
Knowledge of medical terminology required.
Knowledge of HIPAA regulations required.
Ability to understand and become knowledgeable about Release of Information standards, policies, procedures, and HIPAA regulations, and to complete work in compliance with them.
Ability to understand simple healthcare terminology.
Ability to use a fax machine, copier, microfilm machine, multiline phone system, and other required work tools.
Ability to learn new equipment and processes in a fast-paced environment.
Willingness to travel to multiple sites based on regional needs.
Ability to work professionally, effectively, and efficiently in a team environment.
Ability to multitask effectively and possess strong organizational, verbal, and written communication skills.
Must maintain a current and valid driver’s license and personal automobile insurance at least at the amounts required by state law for any automobile or transportation used in connection with MRO Corp duties.
Ability to use computer software and technology required by the client facility, including Microsoft Word and Excel.

Nice To Haves

Experience in release of information, medical records, or another related healthcare environment is preferred.

Responsibilities

Generate and submit weekly reports from ROI Online and other tools and software as directed by management.
Attend meetings and conference calls as directed by management.
Receive requests for information and respond by opening mail, assisting walk-ins and telephone inquiries, and retrieving facsimile inquiries in a timely manner.
Date-stamp requests and highlight pertinent data to facilitate processing.
Validate requests and authorizations for release of medical information according to established procedures and HIPAA guidelines.
Complete release-of-information requests accurately, perform quality checks, retrieve and return patient charts, copy or scan records according to requests and established standards, and electronically transmit medical records to processing operations.
Maintain equipment in excellent operating condition and troubleshoot equipment issues with assistance from the Help Desk.
Provide attentive, respectful, and professional customer service; clarify requests, follow through as promised, and proactively address concerns or problems.
Use effective telephone etiquette and provide appropriate information to callers.
Maintain a clean and orderly work area, properly store records and files, and maintain adequate supplies.
Maintain working knowledge of current state fee laws, HIPAA regulations, and facility policies and procedures concerning release of information.
Work within the scope of the position and direction, accept assignments, take on additional tasks, assist facilities, and help with ROI backlogs as needed.
Follow MRO Corp and facility policies and procedures and state and federal labor regulations, while working to minimize confidentiality breaches.
Protect confidentiality, information security, and ethical handling of MRO Corp and medical-record information during transport, storage, and disposal.
Do not remove medical-record information from the client site without written authorization from the facility HIM Director, MRO Corp Area Director, and/or Regional Director.
Attend and participate in required educational training sessions and staff meetings.
Adapt to change and handle difficult situations professionally while accepting new assignments to meet business needs.
Communicate regularly with the Area Manager about changing member needs and requests, work difficulties, facility project requests, and fluctuating workloads.
Promptly report customer-service concerns and potential HIPAA violations, whether actual or perceived, to the Area Manager.
Use a computer accurately and efficiently for data entry, data retrieval, report generation, release-of-information tasks, and time reporting.
Work with minimum supervision, organize workload, and prioritize tasks to meet production goals.
Recognize emergency situations within the scope of the job and communicate potential issues to management.
Maintain knowledge of safety procedures, help ensure a safe work environment, and report safety concerns to the Area Manager and/or Regional Director.
Check MRO Corp and other assigned email systems daily.
Use assigned tools within established guidelines.