Senior ROI Medical Records Specialist

MRO Corporation•Douglasville, GA

10d•Hybrid

About The Position

The Senior ROI Specialist supports Release of Information (ROI) requests for patient medical records at a specified client site. The role requires sound judgment and critical thinking, with supervisor or management support for uncommon requests. The specialist assists with training ROI Specialists and directs the workflow of specialists at the site. The position requires working knowledge of ROI Online and other work tools and software, as well as a proficient understanding of MRO Corp. This is a hybrid position in Douglasville, Georgia. The role handles incoming medical record requests, validates requests and authorizations under established procedures and HIPAA guidelines, retrieves and returns charts, copies or scans records, and transmits records to processing operations. It also includes generating reports, maintaining equipment and orderly work areas, providing customer service, protecting confidentiality, and communicating operational concerns and changing client needs to management. The specialist may travel to multiple sites based on regional needs. The position requires at least one year of relevant experience, including prior Release of Information experience in a physician’s office or HIM Department. A high school diploma or GED, knowledge of medical terminology and HIPAA regulations, customer service ability, computer skills, and a current valid driver’s license with required automobile insurance are required. Eligible employees may have access to medical, dental, vision, and life insurance, as well as a 401(k) plan.

Requirements

At least one year of experience, preferably in release of information, medical records, or another related healthcare role.
Prior Release of Information work experience in a physician’s office or HIM Department.
High school diploma or GED.
Proven customer service experience and/or training.
Ability to learn and apply Release of Information standards, policies, procedures, and HIPAA regulations.
Knowledge of medical terminology.
Knowledge of HIPAA regulations.
Ability to use fax machines, copiers, microfilm machines, multiline phone systems, and other required work tools.
Ability to learn new equipment and processes in a fast-paced environment.
Ability to work professionally, effectively, and efficiently in a team environment.
Ability to multitask, with strong organizational, verbal, and written communication skills.
Current and valid driver’s license and personal automobile insurance at least at the amounts required by state law for transportation used in connection with MRO Corp duties.
Ability to effectively use client-facility computer software and technology, including Microsoft Word and Excel.

Responsibilities

Generate and submit weekly reports from ROI Online and other tools as directed by management.
Attend meetings and conference calls as directed by management.
Receive and respond to information requests, including mail, walk-in, telephone, and fax inquiries.
Date-stamp requests and highlight relevant information to support processing.
Validate requests and authorizations for release of medical information according to established procedures and HIPAA guidelines.
Complete release-of-information requests accurately and perform quality checks, including retrieving and returning charts, copying or scanning records, and electronically transmitting records to processing operations.
Maintain equipment in excellent operating condition and troubleshoot equipment issues with Help Desk assistance.
Provide professional, attentive customer service and follow through on customer requests and concerns.
Use appropriate telephone etiquette and provide callers with relevant information.
Maintain a clean and orderly work area, properly store records and files, and ensure adequate supplies are available.
Maintain knowledge of current state fee laws, HIPAA regulations, facility policies, and release-of-information procedures.
Work within the position’s scope and management direction, accept assignments, and assist with additional tasks or ROI backlogs as needed.
Follow MRO Corp and facility policies and procedures and applicable state and federal labor regulations, while minimizing confidentiality breaches.
Protect confidentiality, information security, and ethical handling of records during transport, storage, and disposal; do not remove records from a client site without written authorization.
Attend and participate in required training sessions and staff meetings.
Adapt professionally to change and challenging situations and accept assignments to meet business needs.
Communicate regularly with the Area Manager about client needs, work difficulties, special project requests, and workload changes.
Promptly report customer service concerns and potential HIPAA violations to the Area Manager.
Use a computer accurately and efficiently for data entry, retrieval, reporting, and time reporting tasks.
Work with minimum supervision, organize workload, and prioritize tasks to meet production goals.
Recognize emergency situations within job duties and communicate potential issues to management.
Maintain knowledge of safety procedures and report safety concerns to the Area Manager or Regional Director.
Check MRO Corp and other assigned email systems daily and use assigned tools within established guidelines.
Assist with training ROI Specialist associates and direct the workflow of ROI Specialists at the site.
Travel to multiple sites based on regional needs.