ROI Medical Records Specialist

MRO Corporation•New Orleans, LA

8d•$16 - $22•Onsite

About The Position

The ROI Specialist supports Release of Information (ROI) requests for patient medical records at a specified client site. This position is onsite in New Orleans, Louisiana. The role reviews and processes requests in accordance with HIPAA guidelines, retrieves and scans records, and provides customer support. Employees work at client facilities throughout the United States. The job description notes that assigned duties may include other tasks and may vary according to management’s assignment of essential functions.

Requirements

High school diploma or GED.
Proficiency using computer applications.
At least one year of experience entering data into computer systems.
Experience using the internet.
Ability to work independently and meet production goals established by MRO.
Strong verbal communication skills and demonstrated success responding to customer inquiries.
Ability to work in an environment requiring attention to detail.
Proven dependability.

Nice To Haves

Prior Release of Information work experience in a physician’s office or HIM department.
Knowledge of medical terminology.
Knowledge of HIPAA regulations is preferred.

Responsibilities

Review requestor information and determine which records may be released in accordance with HIPAA guidelines.
Obtain pertinent patient data from electronic, off-site, or physical records that match the request.
Answer phone calls concerning ROI issues.
When necessary, assist walk-in customers requesting medical records and enter information provided by customers into the ROI On-Line database.
When necessary, process physician-office requests on a priority basis and fax information to physician offices.
Log medical record requests into the ROI On-Line database.
Scan medical records into the ROI On-Line database.
Comply with facility policies and regulations.
At specified sites, handle and record cash payments for requests.
Perform other duties as assigned.