ROI Medical Records Specialist

MRO Corporation • Lower Providence Township, PA

7d • Onsite

About The Position

The ROI Medical Records Specialist provides support at a specified client site by processing Release of Information (ROI) requests for patient medical records. The position reviews requests and identifies records for release in accordance with HIPAA guidelines, using electronic, off-site, or physical records to locate information that matches the patient request. The role may also involve responding to walk-in customers and physician offices, recording cash payments at specified sites, and performing other duties as assigned.

The job description reflects management’s assignment of essential functions and does not prescribe or reflect all tasks that may be assigned. MRO employees work at client facilities throughout the United States. MRO describes its employee environment as outstanding and states that it strives to match applicants with suitable positions. MRO is an Equal Opportunity Employer.

Requirements

• High school diploma or GED.
• At least one year of experience entering data into computer systems.
• Proficiency using computer applications.
• Experience using the internet.
• Ability to work independently and meet production goals established by MRO.
• Strong verbal communication skills and demonstrated success responding to customer inquiries.
• Attention to detail in a work environment.
• Proven dependability.

Nice To Haves

• Prior Release of Information work experience in a physician’s office or HIM Department.
• Knowledge of medical terminology.
• Knowledge of HIPAA regulations.

Responsibilities

• Review requestor information and determine which medical records may be released in accordance with HIPAA guidelines.
• Obtain pertinent patient data from electronic, off-site, or physical records that match the patient request.
• Answer phone calls concerning ROI issues.
• If necessary, respond to walk-in customers requesting medical records and log customer-provided information into the ROI On-Line database.
• If necessary, prioritize and process requests from physician offices and fax information to those offices.
• Log medical record requests into the ROI On-Line database.
• Scan medical records into the ROI On-Line database.
• Comply with site facility policies and regulations.
• At specified sites, handle and record cash payments for requests.
• Perform other duties as assigned.

Benefits

• Eligible employees may have access to medical, dental, vision, and life insurance, and a 401(k) plan.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED