Senior Restaurant & Operations Manager
About The Position
The Senior Manager provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results for selected front-of-house or back-of-house areas, under the guidance of the General Manager. The role oversees the business from day-to-day details through broader operational priorities, with a focus on team performance, financial results, and guest experience. The position involves working in a fast-paced, noisy restaurant and entertainment environment, including busy shifts that may involve walking five miles and working an average of 50 hours per week.
Requirements
- Must be at least 21 years of age.
- At least 5 years of restaurant or hospitality experience.
- Proficiency in managing cost of goods sold and labor.
- Strong business acumen.
- Ability to lead a team to create a memorable guest experience.
- Ability to work weekends, nights, and holidays.
- Ability to work in a fast-paced, noisy environment with distracting conditions.
Responsibilities
- Promote positive team member relations by effectively delegating managerial duties and fostering high staff morale.
- Analyze financial reports and develop action plans to grow revenue and control costs to meet or exceed annual budgets.
- Ensure staff training programs are executed.
- Ensure staffing levels and management coverage meet business needs and maximize the customer experience.
- Deliver an exceptional guest experience through food, drinks, and games.
- Maintain a safe and secure environment for guests and staff.
- Continuously improve operational execution through attention to detail and adherence to operating standards and procedures.
Benefits
- $7,500 sign-on bonus.
- Quarterly bonus program.
- Health, dental, vision, and long- and short-term disability coverage.
- Employee Assistance Program.
- Buster’s Legacy Fund, which supports team members during difficult times.
- 401(k) matching plan.
- Free food.
- Free gameplay.
- Multiple managers per shift as part of a large leadership team.
- Career growth opportunities across Dave & Buster’s and Main Event Entertainment.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
