Restaurant Operations Manager
About The Position
The Restaurant Operations Manager provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results and exceed the guest experience. This role oversees all aspects of the business, from minor details to the big picture, in a fast-paced restaurant and entertainment environment. The position involves managing busy operating days, walking approximately five miles per shift, and working an average of 50 hours per week. The manager develops and leads hourly team members to exceed guest expectations, demonstrates proactive leadership through personal interactions with staff and guests, and supports recruiting, hiring, coaching, training, and professional development. The manager lives the company’s core values, leads others to do the same, and collaborates with the management team to achieve high-quality, timely results.
Requirements
- Must be at least 21 years old.
- At least 2 years of restaurant or hospitality experience.
- Proficiency in managing cost of goods sold and labor.
- Ability to lead a team in creating a memorable guest experience.
- Demonstrated leadership capabilities.
- Ability to work weekends, nights, and holidays.
- Comfort working in a fast-paced, noisy environment with distracting conditions.
- Ability to handle busy operating days, walk approximately five miles per shift, and work an average of 50 hours per week.
Responsibilities
- Develop and lead hourly team members to exceed guest expectations.
- Ensure positive staff and guest experiences through proactive leadership and personal interactions.
- Support recruiting, hiring, coaching, training, and professional development of guest service-focused team members.
- Live the company’s core values and lead others to do so.
- Collaborate with the management team to achieve high-quality and timely results.
- Oversee all aspects of the business, including operating standards and strategic initiatives.
Benefits
- Competitive salary
- Quarterly bonus program
- Health, dental, vision, long-term disability, and short-term disability coverage
- Employee Assistance Program
- Buster’s Legacy Fund, which supports team members during difficult times
- 401(k) matching plan
- Free food
- Free gameplay
- Multiple managers per shift
- Fun work environment
- Career growth opportunities across Dave & Buster’s and Main Event Entertainment
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
