Restaurant Operations Manager

LR PALM HOUSE LLC • Palm Beach, FL

8d • Onsite

About The Position

Palm House in Palm Beach, Florida, is seeking a hands-on Restaurant Operations Manager to lead restaurant service, elevate service standards, develop the team, and build relationships with guests. The primary focus is leading the restaurant floor and strengthening service delivery so each guest feels personally welcomed and expertly cared for. The position also provides operational oversight of In-Room Dining and Pool service, which are smaller portions of the operation. The Hospitality Manager reports to this position; banquet operations and the Director of Banquets are outside its scope.

Working closely with Food & Beverage leadership and the culinary team, the manager balances exceptional guest care with effective staffing, operational efficiency, and financial accountability. Responsibilities include overseeing restaurant service and guest experience; coaching and developing the restaurant team and Hospitality Manager; managing daily operations, staffing, costs, inventory, and procedures; and maintaining consistent service standards across In-Room Dining and Pool service.

Requirements

• Minimum of three years of restaurant management experience in a luxury hotel, upscale restaurant, or fine dining environment.
• Strong background in hands-on restaurant floor leadership, elevated service standards, and guest relationship building.
• Demonstrated ability to train, coach, and develop service teams, including supervising managers.
• Experience managing staffing, scheduling, labor costs, inventory, and operating expenses.
• Strong knowledge of fine dining service, food and beverage offerings, wine, cocktails, food presentation, and dietary considerations.
• Ability to oversee multiple service areas while maintaining a strong presence in the restaurant.
• Proficiency with restaurant point-of-sale, reservation, and scheduling systems.
• Excellent communication, organizational, problem-solving, and guest recovery skills.
• Knowledge of food safety, sanitation, responsible alcohol service, and cash-handling procedures.
• Professional presentation and commitment to Palm House’s service and grooming standards.
• Availability to work mornings, evenings, weekends, and holidays as business needs require.
• Ability to stand and walk for extended periods and perform the essential duties of the position, with or without reasonable accommodation.

Nice To Haves

• Hospitality management education or equivalent relevant experience preferred.

Responsibilities

• Lead restaurant service with a visible, approachable presence on the floor and uphold luxury service standards for presentation, timing, accuracy, and personalized interactions.
• Build relationships with hotel guests, local patrons, and returning diners by recognizing preferences and creating thoughtful experiences.
• Oversee reservations, seating, table assignments, and service flow.
• Anticipate guest needs, resolve concerns professionally, and ensure thoughtful follow-through.
• Partner with culinary leadership on menu knowledge, food quality, dietary requests, and timely service.
• Lead, coach, and support the restaurant team and Hospitality Manager; set clear expectations and encourage accountability.
• Conduct pre-shift briefings on guest preferences, special occasions, menu updates, and service priorities.
• Train team members in service etiquette, food and beverage knowledge, suggestive selling, and guest recovery.
• Support recruitment, onboarding, performance evaluations, and employee development with Food & Beverage leadership and People & Culture.
• Foster a respectful, collaborative environment that promotes teamwork and pride in service.
• Oversee daily restaurant operations, including opening and closing procedures, dining room readiness, cleanliness, and equipment condition.
• Prepare and adjust schedules based on reservations, occupancy, and business needs while monitoring labor costs and overtime.
• Review sales, guest feedback, and operating results to identify performance improvements.
• Support inventory management, ordering, and control of restaurant supplies, serviceware, and beverage products.
• Ensure accurate POS transactions, check settlement, cash handling, and compliance with procedures for discounts, voids, and complimentary items.
• Maintain compliance with food safety, sanitation, responsible alcohol service, and hotel policies.
• Provide operational oversight of In-Room Dining and Pool service and maintain consistent service and presentation standards.
• Coordinate staffing, service readiness, and timely delivery with the Hospitality Manager.
• Monitor guest feedback and address service opportunities across In-Room Dining and Pool service.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed