Restaurant Operations Manager

Dave & Buster's•Tulsa, OK

2d•$49,226 - $57,914

About The Position

The Restaurant Operations Manager provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results and exceed the guest experience. The role oversees all aspects of the business, from minor details to the big picture, in a fast-paced restaurant and entertainment environment. The manager leads and develops team members, supports positive staff and guest experiences, and collaborates with the management team to achieve high-quality, timely results. The role typically involves working an average of 50 hours per week and walking five miles per shift.

Requirements

Must be 21 years of age or older.
At least 2 years of restaurant or hospitality experience.
Proficiency in managing cost of goods sold and labor.
Ability to lead a team in creating a memorable guest experience.
Demonstrated leadership capabilities.
Ability to work weekends, nights, and holidays.
Comfort working in a fast-paced, noisy environment with distracting conditions.
Ability to handle 100K days, walk five miles per shift, and work an average of 50-hour work weeks.

Responsibilities

Develop and lead hourly team members to exceed guests’ expectations.
Demonstrate proactive leadership and ensure positive staff and guest experiences through personal interactions.
Work with guest service-focused team members on recruiting, hiring, coaching, training, and continued professional development.
Live the company’s core values and lead others to do so.
Collaborate with the management team to achieve high-quality and timely results.
Oversee all aspects of the business, from minor details to the big picture.
Manage cost of goods sold and labor.