Senior Rental Service Agent

Indie Campers • Las Vegas, NV

1d

About The Position

Indie Campers is hiring a Senior Rental Service Agent to support local depot operations and deliver a consistent, customer-centric rental experience. The role is hands-on, carrying out and coordinating the depot’s daily workflows, including customer rentals, fleet readiness, cleaning, maintenance, documentation, and system updates. The position also supports cost control by using consumables efficiently, avoiding unnecessary expenses, reducing rework, and maintaining disciplined operational spending.

The posting describes the role as a City Lead overseeing a small depot without specialised servicing, sales, or support units. The City Lead coordinates day-to-day priorities and work across the small team, tracks operational KPIs, promotes ancillary products, and helps ensure RVs are prepared for rental and sales appointments. Basic vehicle checks are part of the role; more complex technical or mechanical issues are escalated to regional servicing teams.

Requirements

• 2–4 years of experience in fast-paced operations, logistics, rental, hospitality, or customer-facing environments.
• Strong hands-on operational capability and ability to take part in daily depot workflows.
• Ability to multitask, prioritise, and handle physical tasks during high-volume periods.
• Driving licence, Category B, required.
• English proficiency is mandatory.
• Ability to lift or move light-to-moderate items weighing 10–15 kg and to stand, walk, and move around the depot for extended periods.
• Comfort working indoors and outdoors in varying weather conditions.
• Flexibility to work weekends, holidays, and peak periods, and to work extended shifts during peak seasons.

Nice To Haves

• French proficiency.

Responsibilities

• Execute and coordinate rental workflows, including check-in, check-out, documentation, system updates, cleaning, and maintenance.
• Track daily KPIs.
• Promote ancillary products through value-based selling.
• Conduct basic RV and van checks, including batteries, water systems, gas, lights, and tyres.
• Promptly escalate complex technical or mechanical issues to regional servicing teams.
• Maintain accurate fleet status and readiness in operational systems.
• Coordinate daily shifts, priorities, and task allocation across the small team.
• Demonstrate standard operating procedures and support onboarding tasks for new hires.
• Oversee preparation and presentation of RVs for sales appointments.
• Control depot costs through efficient use of consumables, prevention of unnecessary expenses, minimisation of rework, and disciplined operational spending.

Benefits

• Performance and referral bonuses.
• Free road trips across Europe, North America, and Oceania.
• Career development opportunities in Field Operations and transition opportunities to offices in Lisbon, Mexico City, or Manila.
• Continuous training and coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed