Senior Rental Service Agent

Indie Campers • Las Vegas, NV

18h • $60,000 - $70,000 • Onsite

About The Position

Indie Campers is a global road-trip travel company operating a large campervan and RV fleet across Europe, North America, and Oceania. This on-site role oversees the daily operations of a small depot, personally executing and coordinating workflows because of the small team and lack of specialized units. The work is 70–80% hands-on and focuses on smooth operations, customer service, accurate documentation, and fleet readiness. The role also includes controlling depot costs through efficient use of consumables, avoiding unnecessary expenses and rework, and disciplined operational spending. The description identifies the City Lead as reporting to a District Manager, while also referring to the role as Junior City Lead.

Requirements

• 2–4 years of experience in fast-paced operations, logistics, rental, hospitality, or customer-facing environments.
• Strong hands-on operational capability and willingness to participate in daily depot workflows.
• Ability to multitask, prioritize, and handle physical tasks during high-volume periods.
• Category B driving licence.
• English proficiency is mandatory.
• Ability to lift or move light-to-moderate items weighing 10–15 kg.
• Ability to stand, walk, and move around the depot for long periods.
• Comfort working indoors and outdoors in varying weather conditions.
• Flexibility to work weekends, holidays, and peak periods to support urgent operational needs.
• Flexibility to work extended shifts during peak seasons to ensure operational continuity.

Nice To Haves

• French proficiency.

Responsibilities

• Execute and coordinate rental workflows, including check-in, check-out, documentation, system updates, cleaning, and maintenance.
• Track daily KPIs.
• Promote ancillary products through value-based selling.
• Conduct basic RV and van checks, including batteries, water systems, gas, lights, and tyres.
• Escalate complex technical or mechanical problems promptly to regional servicing teams.
• Maintain accurate fleet status and readiness information in operational systems.
• Coordinate daily shifts, priorities, and task allocation across the small team.
• Demonstrate standard operating procedures and support onboarding tasks for new hires.
• Oversee the preparation and presentation of RVs for sales appointments.
• Control depot costs by using consumables efficiently, preventing unnecessary expenses, minimizing rework, and maintaining disciplined operational spending.

Benefits

• Career development opportunities in Field Operations and transition opportunities to offices in Lisbon, Mexico City, or Manila.
• Continuous training and coaching.
• Compensation package including performance and referral bonuses.
• Free road trips to experience Indie trips across Europe, North America, and Oceania.
• Salary range of $60,000–$70,000 per year, plus benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed