Rental Car Customer Service Agent
About The Position
Managed Labor Solutions is hiring a Rental Car Customer Service Agent to support customers at a partner location. The agent checks in customers as they arrive for reservations and helps expedite the rental process so customers can get to their destinations quickly and easily. The role includes verifying driver’s licenses and reservations, assigning keys and rental agreements, explaining invoice charges, processing car exchanges in the rental car computer system, and professionally resolving customer issues and concerns. The position requires schedule flexibility, including availability for nights, weekends, and holidays as needed, and working outdoors in varying weather conditions with moderate noise.
Requirements
- Valid driver's license.
- Must be 18 years of age or older.
- Must be flexible with schedule to work nights, weekends, and holidays as needed.
- Previous customer service experience and sales skills.
- Ability to work in a fast-paced environment with a variety of tasks.
- Willingness to work outdoors in weather conditions with a moderate noise level.
- Detail-oriented.
- Computer literate.
- Proficiency in English.
Nice To Haves
- Six months of customer service experience.
- Previous experience in baggage handling or a customer-facing role.
Responsibilities
- Greet customers upon arrival.
- Expedite the car rental process so customers can get to their destination quickly and easily.
- Verify driver's licenses and reservations.
- Assign keys and rental agreements and explain charges on invoices.
- Process car exchanges in the rental car computer system.
- Resolve customer issues and concerns professionally.
Benefits
- Health insurance
- Dental insurance
- Flexible schedule
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
