Car Rental Agent

Toy Tech Motors Corporation•Homestead, FL

About The Position

South Dade Toyota is seeking a hardworking and highly motivated full-time Front Desk Rental Agent to join its growing team. The agent is the welcoming face of the rental department and guides customers through the vehicle rental process with professionalism, care, and attention to detail, providing a seamless experience from check-in through return. The role involves helping customers with reservations, rental agreements, payments, and returns; explaining rental terms, insurance options, and vehicle features; and coordinating vehicle availability with service and sales departments. The position is hourly and requires weekend availability. The company offers health, dental, and vision insurance, a retirement savings plan, professional development and advancement opportunities, and paid time off.

Requirements

Bilingual English and Spanish proficiency is required.
Friendly, customer-focused demeanor.
Computer proficiency.
Excellent communication, writing, and organizational skills.
Ability to multitask and work well under pressure in a fast-paced environment.
Ability to stand and walk for extended periods and work outdoors as needed.
Positive, team-oriented mindset and ability to remain calm under pressure.
Availability to work weekends.

Responsibilities

Greet customers in person and over the phone with a friendly, helpful attitude.
Use and manage various internal systems.
Assist customers with rental reservations, agreements, payments, and vehicle returns.
Explain rental terms, insurance options, and vehicle features.
Complete paperwork and system entries accurately and promptly.
Coordinate vehicle availability with the service and sales departments.
Maintain organized rental records and manage scheduling through company systems.
Resolve customer questions or concerns professionally.
Stay current on rental inventory, promotions, and company policies.