Senior Rental Agent

Indie Campers • Miami, FL

5d • Onsite

About The Position

The Senior Rental Agent oversees the daily operations of a small depot, personally executing and coordinating workflows because of the reduced team size and the absence of specialized servicing, RV sales, and support units. The role is 70–80% hands-on and is focused on smooth operations, strong customer service, accurate documentation, and fleet readiness. The Senior Rental Agent reports to the District Manager and manages depot cost control through efficient use of consumables, avoiding unnecessary expenses, minimizing rework, and disciplined operational spending. The role also coordinates team priorities and shifts and helps connect global standards with local execution.

Requirements

• 2–4 years of experience in fast-paced operations, logistics, rental, hospitality, or customer-facing environments.
• Strong hands-on operational capability, including the ability to step into daily depot workflows.
• Ability to multitask, prioritize, and handle physical tasks during high-volume periods.
• Driving license required.
• Able to lift or move light-to-moderate items weighing 10–15 kg and stand, walk, and move around the depot for long periods.
• Comfortable working indoors and outdoors in varying weather conditions.
• Flexible to work weekends, holidays, and peak periods to support urgent operational needs.
• Flexible to work extended shifts during peak seasons to ensure operational continuity.

Responsibilities

• Execute and coordinate rental workflows, including check-in, check-out, documentation, system updates, cleaning, and maintenance.
• Track daily KPIs.
• Promote ancillary products through value-based selling.
• Conduct basic RV and van checks, including batteries, water systems, gas, lights, and tires.
• Promptly escalate complex technical or mechanical problems to regional servicing teams.
• Maintain accurate fleet status and readiness in operational systems.
• Coordinate daily shifts, priorities, and task allocation across the small team.
• Demonstrate standard operating procedures and support onboarding tasks for new hires.
• Oversee preparation and presentation of RVs for sales appointments.
• Clean and prepare campervans before all check-ins.
• Control depot costs by efficiently using consumables, preventing unnecessary expenses, minimizing rework, and maintaining disciplined operational spending.

Benefits

• Career development opportunities in Field Operations and transition opportunities to offices in Lisbon, Mexico City, or Manila.
• Continuous training and coaching.
• Performance and referral bonuses.
• Free road trips around Europe, North America, and Oceania.
• Base pay of $45,000 yearly plus commissions and bonuses.
• 11 days of PTO per year.
• Medical benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed