Senior Relationship Manager, Healthcare

Flagstar Bank

4d•$140,782 - $239,461

About The Position

The Senior Relationship Manager is responsible for developing new business nationwide for the Specialized Industries – Healthcare team and managing relationships across a range of healthcare sectors. These include seniors housing and care, mental health, drug and rehabilitation services, hospitals, ambulatory surgery, specialty physician practices, pharmaceuticals, life sciences, laboratories, medical and dental services organizations, outpatient care centers, medical equipment, manufacturing, distribution, and other healthcare services and providers. The role develops and maintains client and prospect relationships, supports commercial lending and portfolio management, and coordinates with internal teams and external stakeholders to serve healthcare clients. The position uses independent judgment and healthcare lending experience to make decisions, oversees compliance for assigned credits and banking activities, and may require some travel.

Requirements

High school diploma or equivalent.
At least 10 years of experience as a Healthcare Banking Relationship Manager.
Expert knowledge of commercial lending credit, underwriting, and loan structuring.
Expert analytical skills for understanding financial and cash flow analyses.
Highly developed negotiation skills and excellent verbal and written communication skills.
Experience using a calling strategy to contact prospects and clients and establish a personally developed network to source deals through centers of influence.
Proficiency with Microsoft Office applications, including Word and Excel.
Ability to build and maintain effective stakeholder relationships through clear communication, proactive collaboration, and cross-functional insights.
Ability to build trusted internal or external client relationships by identifying needs and delivering tailored solutions.
Ability to support a positive work culture and productive work environment.
Some travel may be required.
Moderate physical exertion and stamina, such as standing, sitting, walking, driving, or infrequent lifting.

Nice To Haves

Undergraduate degree (four years or equivalent) in business, finance, or a related field.

Responsibilities

Develop close client relationships and cross-sell the bank’s capabilities.
Develop prospects through current commercial clients, referral leads, and other sources.
Coordinate with the Sponsor Finance team to develop and maintain relationships with private equity firms that have healthcare practices.
Cultivate relationships with the bank’s Capital Markets and Syndications teams to enable participation opportunities across healthcare sectors.
Provide efficient, team-oriented client service, including timely processing of account openings and loan funding.
Manage and lead ongoing portfolio and asset management for assigned credits, ensuring financial reporting, covenant compliance, timely payments, and consistent communication with clients and bank teams.
Perform asset management in conjunction with the portfolio management team and credit partners.
Use independent judgment and discretion informed by healthcare lending experience.
Ensure the group adheres to bank policies and procedures, and maintain compliance with internal policies and applicable laws and regulations.
Perform special projects and other duties and responsibilities as required.
Adhere to regulatory and compliance policies and standards, complete required compliance training, and maintain compliance with applicable federal, state, and local laws and regulations.