Senior Healthcare Business Banking Relationship Manager

PNC•Fort Lauderdale, FL

11d•Onsite

About The Position

At PNC, employees work together to deliver a strong customer experience and foster an inclusive workplace. This Senior Relationship Manager role is part of PNC's Healthcare Business Banking organization and is based in Fort Lauderdale, Florida. The position is in-office; candidates are encouraged to discuss workplace expectations with their recruiter and hiring manager. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The role coordinates relationship management for new and existing clients in a book of business, with sales goals for growing revenue and market share. It typically serves clients with moderate risk and moderately complex needs, under a moderate degree of supervision. The Relationship Manager acquires, expands, and retains client relationships, identifies solutions based on client needs and financial well-being, and builds client engagement and loyalty. The role develops internal and external networks, presents PNC's full range of products and services, uses reporting and sales tools to identify opportunities, and collaborates with business partners to implement client solutions. Regular communication with internal partners covers business results and pipeline management. Employees are expected to focus on customers by aligning decisions and customized solutions with customer needs, and to assess and manage business risks in accordance with PNC's Enterprise Risk Management Framework. The role requires a bachelor's degree or a comparable combination of education, job-specific certifications, and experience; five or more years of industry-relevant experience is typical. Required licensing is noted, but no specific license is named. No certification is required.

Requirements

Typically requires a university or college degree and five or more years of industry-relevant experience.
A bachelor's degree is listed under Education; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Required licensing is indicated, but no specific license is identified.
Demonstrate customer focus and the ability to create customized customer solutions.
Demonstrate the ability to assess and effectively manage business risks.
Preferred skills include book of business management, client relationship building, credit processes, credit products, customer engagement, decision-making, financial analysis, and identifying sales opportunities.
Competencies include client relationship management, customer experience management, customer retention, decision-making and critical thinking, effective communications, interpersonal relationships, knowledge of customers, selling, and understanding customer needs.

Nice To Haves

Book of business experience or skills.
Client relationship building.
Knowledge of credit processes and credit products.
Customer engagement.
Decision-making.
Financial analysis.
Identifying sales opportunities.

Responsibilities

Coordinate relationship management activities with new and existing clients in a book of business to grow sales, revenue, and market share against relevant sales goals.
Acquire, expand, and retain client relationships to generate revenue and deepen share of wallet.
Identify client opportunities and provide ideas and insights based on client needs and financial well-being, increasing engagement and loyalty.
Build internal and external relationships, including community and industry relationships, to acquire clients, expand existing relationships, and enhance the client experience.
Present the full range of PNC products and services to clients and use reporting and sales tools to identify and convert sales opportunities.
Use discovery conversations to identify and implement client solutions, collaborating with internal business partners as appropriate.
Execute the contact management strategy using available tools and resources.
Meet regularly with internal business partners to communicate and review business results and pipeline management.
Assess and manage risks associated with business objectives and activities in support of PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options, subject to eligibility.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, subject to eligibility.
Up to 11 paid holidays each year, subject to eligibility.
Nine occasional absence days each year, unless otherwise required by law, subject to eligibility.
Between 15 and 25 vacation days each year, depending on career level and eligibility.