Senior Healthcare Business Banking Relationship Manager

PNC • Tampa, FL

11d • Onsite

About The Position

At PNC, employees work together to deliver a strong customer experience and foster an inclusive workplace. This Senior Relationship Manager role is part of PNC's Healthcare Business Banking organization and is based in Tampa, Florida. PNC describes itself as an in-office company and encourages candidates to discuss workplace expectations with their recruiter and hiring manager. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position.

The role coordinates relationship-management activity for new and existing clients in a book of business, with sales goals focused on growing revenue and market share. It typically serves clients with moderate risk and moderately complex needs, under a moderate degree of supervision. The position acquires, expands, and retains client relationships; identifies client opportunities and solutions through discovery; and promotes client engagement and loyalty. The manager builds internal, external, community, and industry relationships, connects clients with PNC's broader products and services, and uses reporting and sales tools to identify and convert opportunities. The role also collaborates with internal business partners, manages client contact strategies, and reviews business results and pipeline activity. Employees are expected to focus on customers and manage risks in accordance with PNC's Enterprise Risk Management Framework.

Requirements

• Typically requires a university or college degree and 5 or more years of industry-relevant experience.
• A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
• Required licensing.
• Demonstrate appropriate knowledge, skills, and abilities for the role.

Nice To Haves

• Experience or skills in book-of-business management, client relationship building, credit processes, credit products, customer engagement, decision making, financial analysis, and identifying sales opportunities.
• Competencies in client relationship management, customer experience management, customer retention, decision making and critical thinking, effective communications, interpersonal relationships, knowledge of customers, selling, and understanding customer needs.

Responsibilities

• Coordinate relationship-management activities with new and existing clients in a book of business to grow sales, revenue, and market share against relevant sales goals.
• Acquire, expand, and retain client relationships to generate revenue and deepen share of wallet.
• Identify client opportunities and provide ideas and insights based on client needs and financial well-being.
• Increase client engagement and loyalty.
• Build internal and external networks, including community and industry relationships, to acquire clients, expand relationships, and enhance the client experience.
• Present the full range of PNC products and services to clients and leverage reporting and sales tools to identify and convert sales opportunities.
• Use discovery conversations to identify and implement client solutions, collaborating with internal business partners as appropriate.
• Execute contact-management strategies using available tools and resources.
• Meet regularly with internal business partners to communicate and review business results and pipeline management.
• Focus on customer needs and satisfaction when making business decisions and creating customized customer solutions.
• Assess and manage risks associated with business objectives and activities in support of PNC's Enterprise Risk Management Framework.

Benefits

• Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
• Dental and vision options.
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match.
• Pension and stock purchase plans.
• Dependent care reimbursement account.
• Back-up child and elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully paid programs.
• Wellness program with financial incentives.
• Maternity and/or parental leave, depending on eligibility.
• Up to 11 paid holidays each year, depending on eligibility.
• Nine occasional absence days each year, unless otherwise required by law, depending on eligibility.
• Between 15 and 25 vacation days each year, depending on career level and eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior