Senior Healthcare Business Banking Relationship Manager

PNC Bank • Fort Lauderdale, FL

10d • Onsite

About The Position

As a Senior Relationship Manager in PNC's Healthcare Business Banking organization, this role is based in Fort Lauderdale or Boca Raton, Florida. PNC is an in-office company and encourages candidates to discuss workplace expectations with their recruiter and hiring manager. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

The role coordinates relationship management activities for new and existing clients in a book of business, with the aim of growing sales, revenue, and market share against relevant sales goals. It typically serves clients with moderate risk and moderately complex needs, under a moderate degree of supervision. The Relationship Manager acquires, expands, and retains client relationships, identifies client needs and financial opportunities, and presents PNC's range of products and services. The role also builds internal and external networks, uses reporting and sales tools to identify opportunities, collaborates with internal partners on client solutions, and manages contact strategy, business results, and pipeline activity.

Candidates typically have a university or college degree and at least five years of industry-relevant experience. In lieu of a degree, a comparable combination of education, job-specific certifications, and experience, including military service, may be considered. No specific certification is required. PNC offers a range of benefits to eligible employees, including health coverage, retirement plans, paid time off, and educational assistance.

Requirements

• Typically requires a university or college degree and at least 5 years of industry-relevant experience.
• In lieu of a degree, a comparable combination of education, job-specific certifications, and experience, including military service, may be considered.
• Demonstrate appropriate knowledge, skills, and abilities for the role.
• No required certification is listed.
• No required or preferred language assessments are listed.

Nice To Haves

• Book of business experience or skills.
• Client relationship building.
• Knowledge of credit processes and credit products.
• Customer engagement.
• Decision-making.
• Financial analysis.
• Ability to identify sales opportunities.
• Competencies include client relationship management, customer experience management, customer retention, critical thinking, effective communication, interpersonal relationships, customer knowledge, selling, and understanding customer needs.

Responsibilities

• Coordinate relationship management activities with new and existing clients in a book of business to grow sales, revenue, and market share.
• Acquire, expand, and retain client relationships to generate revenue and deepen share of wallet.
• Identify client opportunities and provide ideas and insights based on client needs and financial well-being.
• Increase client engagement and loyalty.
• Build internal and external relationships, including community and industry relationships, to acquire clients, expand existing relationships, and improve the client experience.
• Present PNC's full range of products and services to clients.
• Use reporting and sales tools to identify and convert sales opportunities.
• Identify and implement client solutions through discovery conversations, collaborating with internal business partners as appropriate.
• Execute contact management strategy using available tools and resources.
• Meet regularly with internal business partners to communicate and review business results and pipeline management.
• Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Benefits

• Medical and prescription drug coverage, including a Health Savings Account feature.
• Dental and vision options.
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match.
• Pension and stock purchase plans.
• Dependent care reimbursement account.
• Back-up child and elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select programs that are fully paid.
• Wellness program with financial incentives.
• Maternity and/or parental leave, depending on eligibility.
• Up to 11 paid holidays each year, depending on eligibility.
• 9 occasional absence days each year, unless otherwise required by law.
• 15 to 25 vacation days each year, depending on career level and years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior