Senior Healthcare Business Banking Relationship Manager

PNC Bank • Sarasota, FL

10d • Onsite

About The Position

As a Senior Relationship Manager within PNC's Healthcare Business Banking organization, this role is based in Sarasota, Naples, or Fort Myers, Florida. PNC is an in-office company. The position coordinates relationship management activities for new and existing clients in a book of business, with a focus on growing sales, revenue, and market share. It typically serves clients with moderate risk and moderately complex needs, and works with a moderate degree of supervision. The role acquires, expands, and retains client relationships; identifies client opportunities through discovery and understanding of clients’ needs and financial well-being; and brings PNC’s full range of products and services to clients. It also builds internal and external networks, uses sales tools to identify and convert opportunities, collaborates with business partners on client solutions, and reviews business results and pipeline management. Candidates must demonstrate relevant knowledge, skills, and abilities. Roles at this level typically require a university or college degree and at least five years of industry-relevant experience. In lieu of a degree, a comparable combination of education, job-specific certifications, and experience, including military service, may be considered. No certification is required. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

• Typically requires a university or college degree and 5 or more years of industry-relevant experience.
• A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
• Demonstrate appropriate knowledge, skills, and abilities for the role.
• No certification is required.
• Must meet applicable FDIA Section 19 requirements and, for any registered role, applicable SAFE Act and/or FINRA requirements.

Nice To Haves

• Skills in book-of-business management, client relationship building, credit processes, credit products, customer engagement, decision-making, financial analysis, and identifying sales opportunities.
• Competencies in client relationship management, customer experience management, customer retention, critical thinking, effective communication, interpersonal relationships, customer knowledge, selling, and understanding customer needs.

Responsibilities

• Coordinate relationship management activities with new and existing clients in a book of business to grow sales, revenue, and market share against relevant sales goals.
• Acquire, expand, and retain client relationships to generate revenue and deepen share of wallet.
• Identify client opportunities and offer ideas and insights based on clients’ needs and financial well-being.
• Increase client engagement and loyalty.
• Build internal and external relationships, including community and industry relationships, to acquire new clients, expand existing relationships, and enhance the client experience.
• Present the full range of PNC products and services to clients.
• Use reporting and sales tools to identify and convert sales opportunities.
• Use discovery conversations to identify and implement client solutions, collaborating with internal business partners as appropriate.
• Execute contact management strategy using available tools and resources.
• Meet regularly with internal business partners to communicate and review business results and pipeline management.
• Focus on customer needs and satisfaction when making business decisions and creating customized customer solutions.
• Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Benefits

• Medical and prescription drug coverage, with a Health Savings Account feature, subject to eligibility.
• Dental and vision options.
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match.
• Pension and stock purchase plans.
• Dependent care reimbursement account.
• Backup child and elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully paid programs.
• Wellness program with financial incentives.
• Maternity and/or parental leave, depending on eligibility.
• Up to 11 paid holidays each year, depending on eligibility.
• 9 occasional absence days each year, unless otherwise required by law.
• Between 15 and 25 vacation days each year, depending on career level and years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior