Senior Relationship Manager, Business Banking
About The Position
The Senior Relationship Manager, Business Banking is responsible for acquiring, retaining, and expanding new and existing loan, deposit, and treasury relationships. The role serves businesses generally earning up to $25 million in revenue and provides exceptional customer service by taking ownership of the customer experience. The manager develops client relationships, assesses business and personal needs, structures and negotiates loans, cross-sells products, and manages portfolio documentation, renewals, and collection efforts. The role also involves prospecting, generating referrals through internal partners and external centers of influence, participating in bank events during and after work hours, and understanding how lending affects the Bank’s CRA goals.
Requirements
- Bachelor’s degree in business, finance, accounting, or a related field.
- At least 6 years of combined commercial credit and lending experience.
- Prior B2B, small business banking, or consultative outside sales experience within the financial services industry.
- Exceptional oral and written communication skills.
- Strong interpersonal skills and a proven ability to establish client relationships.
- Excellent organizational skills and the ability to proactively manage and prioritize workflow.
Nice To Haves
- Completion of a formal credit training program.
Responsibilities
- Meet annual goals tied to loan and deposit volume, cross-sales, call planning and prospecting, and fee income generation.
- Grow and manage customer relationships with businesses that generally have up to $25 million in revenue.
- Nurture and develop the existing portfolio by assessing and meeting clients’ business and personal needs.
- Negotiate appropriate loan structures and cross-sell products effectively.
- Maintain properly documented files and manage renewals and collection efforts on past-due and defaulted loans.
- Maintain a stable network of prospective customers through consistent calling.
- Work with internal partners to generate referrals and develop an external network of centers of influence.
- Participate in bank events during and after work hours.
- Understand the impact of lending on the Bank’s CRA goals.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Accidental death and dismemberment insurance
- Short-term and long-term disability insurance
- Parental leave
- Employee Assistance Program
- Traditional and Roth 401(k) with company match
- Flexible Spending Account
- Employee Stock Purchase Plan with a 5% discount
- Critical Illness Insurance
- Accident Insurance
- Transportation and commuting benefits
- Banking benefits
- Pet insurance
- Tuition reimbursement
- Annual discretionary bonus eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Senior
