Senior Regional Quality Manager

Univar Solutions • Summit, IL

4d • $133,000 - $166,450

About The Position

The Senior Regional Quality Manager provides direction, support, and guidance to a commercial district in implementing quality systems required by government agencies, certification schemes, Univar Solutions, and customers. The role supports strategic and tactical quality plans and goals, guides other Regional Quality Managers, and coordinates activities, goals, metrics, and national progress communications.

At the district level, the role supports quality-system development and continuous improvement, regulatory compliance, audit and certification readiness, site assessments, customer and certification audits, corrective actions, product specifications and quality agreements, complaint management, root-cause analysis, CAPA, quality meetings, and laboratory oversight. It also manages district product workflows using SAP and SharePoint and supports branch chemists in quality and laboratory systems.

At the national level, the role reports US complaint metrics, evaluates trends, partners with Canada and Mexico on North American complaint-improvement initiatives, serves as an expert and liaison for Field Quality processes, leads field quality-process improvements, supports corporate accounts on Incident Management, and drives data-based improvement projects informed by metrics and audit trends. Other related duties may be assigned.

The position may be based in Chicago, Illinois; Dallas, Texas; Los Angeles, California; Atlanta, Georgia; or Morrisville, Pennsylvania, and requires travel of up to 25%. The stated annual salary range is $133,000–$166,450. Available benefits include health, vision, and dental coverage, retirement and time-off programs, work/life flexibility, and a targeted annual company bonus where applicable. The company also describes annual salary reviews, competitive pay and benefits, and a Total Rewards package supporting employees’ physical, emotional, and financial wellbeing.

Requirements

• A combination of education and experience will be considered; a bachelor's degree is preferred.
• Preferred experience of 5–7 years, including 3 or more years in a leadership capacity, in chemical distribution, pharmaceutical, food, or a related regulated industry, or industrial manufacturing (preferably chemical), with quality or operations responsibilities.
• Ability to build effective working relationships and networks and influence internal and external stakeholders.
• Experience developing and implementing concepts and programs.
• Strong oral, presentation, and written communication skills.
• Strong knowledge of technical quality disciplines and standards such as cGMP, FDA, ISO, Kosher/Halal, and ASI.
• Strong interpersonal skills in coaching and team building with people at all organizational levels.
• High-level decision-making ability, balancing practicality for continuous improvement, customer needs, and company objectives.
• Strong organizational skills and ability to manage a diverse and significant workload.
• Ability to gain and maintain credibility throughout the organization and effectively promote ideas internally.
• Demonstrated leadership skills.
• Lead Auditor certification.
• Ability to travel up to 25%.

Nice To Haves

• Bachelor’s degree.
• 5–7 years of relevant industry experience, including 3 or more years in a leadership capacity.

Responsibilities

• Provide district personnel with expertise and guidance on developing and continually improving quality systems, regulatory compliance, and business quality plans.
• Prepare, present, and train operations leadership to support facilities preparing for quality audits, certifications, and regulatory requirements.
• Assess compliance with specified standards through site visits and audits.
• Communicate audit findings promptly and coach appropriate audiences to drive improvement.
• Serve as the primary contact for customer and certification audits within the district.
• Ensure timely execution of responses and corrective actions.
• Review customer product specifications and quality agreements for approval, identify discrepancies, and manage product workflows for the district using SAP and SharePoint.
• Manage district complaints and investigate quality non-conformance trends when indicated by data analysis.
• Coach and assist others with root-cause analysis and corrective and preventive action for pre-defined categories of 10% non-conformances.
• Lead district quality meetings to review complaint performance and KPIs and coach teams on process improvement.
• Oversee district laboratories and analytical testing methods, assess good laboratory practices, and support branch chemists in quality and laboratory systems.
• Report US complaint metrics and evaluate trends as part of the global quality team.
• Partner with Canada and Mexico to lead complaint-improvement initiatives across North America.
• Serve as an expert on Field Quality processes, including regulatory compliance, and act as primary liaison to the Quality COE.
• Define and lead Quality process-improvement rollouts to the field and participate in Quality COE processes as needed.
• Support Corporate Account Management as a primary quality contact for Corporate Accounts placed on Incident Management.
• Drive data-driven continuous-improvement projects based on metrics and internal and external audit trends, including process improvements and value capture.
• Perform other related duties as required or requested.

Benefits

• Health coverage
• Vision coverage
• Dental coverage
• Retirement programs
• Time-off programs
• Strong work/life flexibility
• Targeted annual company bonus, if applicable to the role
• Annual salary reviews
• Competitive pay and benefits
• Total Rewards package supporting employees’ physical, emotional, and financial wellbeing

What This Job Offers

• Job Type: Full-time
• Career Level: Senior