Senior Quality Analyst

DTSV Inc•Williamsburg, KY

10d

About The Position

The Senior Quality Analyst monitors, measures, and analyzes product and process performance to ensure work complies with Standard Operating Procedures and customer requirements. The role conducts audits, tracks and analyzes data, identifies trends, and reports findings to contractor management. It also monitors and recommends improvements to the Quality Management System and supports the Quality Unit with quality reporting, process updates, identification of training opportunities, and training-session setup. The position works with management and the Training Unit to address quality and process trends through corrective action plans, targeted refresher training, and root cause analysis. It conducts ad-hoc quality and audit inspections, assesses flawed inspections or procedures, communicates non-compliances, prepares and presents organizational performance reports, administers defect disputes, facilitates conflict resolution, conducts research, and assists with Change Management and Operations activities.

Requirements

U.S. citizenship.
High school diploma or equivalent; a bachelor's degree is preferred.
Administration, Quality Control, and/or Visa Processing experience; 4–6 years is preferred.
Advanced computer skills and working knowledge of Excel.
Detail-oriented with a high level of attention to detail.
Strong administrative and organizational skills.
Strong command of English, both verbal and written.
Excellent interpersonal and communication skills.
Professional work ethic.
Ability to work independently and as a member of a team.
Ability to successfully complete a corporate background investigation, including credit and criminal checks.
Ability to obtain and maintain a U.S. Government Secret Clearance.

Nice To Haves

Bachelor's degree.
4–6 years of Administration, Quality Control, and/or Visa Processing experience.

Responsibilities

Collect, enter, track, trend, and analyze data; prepare and report data in meaningful ways.
Meet with management to review trends and corrective action plans addressing quality and process errors.
Work with the Training Unit to identify ad-hoc training needs and use trend data to develop refresher or targeted training.
Conduct ad-hoc quality and audit inspections of products, services, and processes.
Provide assessment and feedback when inspections or procedures are flawed.
Monitor and maintain Quality Management Systems; communicate non-compliances to Operations supervisory and management staff.
Recommend process improvements and address quality non-compliance trends through refresher training and root cause analysis.
Prepare, present, and communicate reports on organizational performance.
Administer defect disputes, facilitate conflict resolution, and conduct necessary research.
Assist with related Change Management and Operations activities.