Senior Quality Analyst

Akima, LLC•Williamsburg, FL

7d•Onsite

About The Position

The Senior Quality Analyst monitors, measures, and analyzes product and process performance to ensure completed work complies with Standard Operating Procedures and customer requirements. The role conducts audits, tracks and analyzes data, identifies trends, and reports findings to contractor management. It also monitors and recommends improvements to the Quality Management System, supports quality reporting, updates quality processes, and helps identify training opportunities and arrange training sessions. The position works with management and the Training Unit to address quality and process trends through corrective action plans, refresher or targeted training, and root cause analysis. It conducts ad-hoc inspections, communicates non-compliance issues, administers defect disputes, and assists with change management and operations activities. LDRM is a federal government contractor providing application-processing support services. The company is a joint venture between DTSV and Lockwood Hills, a subsidiary of Akima, and describes its work as supporting federal agencies and Alaska Native shareholders. LDRM offers comprehensive benefits, competitive pay, growth opportunities, and retirement options.

Requirements

U.S. citizenship.
High school diploma or equivalent.
Administration, Quality Control, and/or visa processing experience; 4–6 years is preferred.
Advanced computer skills and working knowledge of Excel.
Detail-oriented with a high level of attention to detail.
Strong administrative and organizational skills.
Strong command of English, both spoken and written.
Excellent interpersonal and communication skills.
Professional work ethic.
Ability to work independently and as a team member.
Ability to successfully complete a corporate background investigation, including credit and criminal checks.
Ability to obtain and maintain a U.S. Government Secret Clearance.

Nice To Haves

Bachelor's degree.
Administration, Quality Control, and/or visa processing experience (4–6 years preferred).

Responsibilities

Collect, enter, track, trend, and analyze data, and prepare and report data in meaningful ways.
Meet with management to review analyzed trends and corrective action plans for quality and process trend errors.
Work with the Training Unit to identify ad-hoc training needs and use trend data to develop refresher or targeted training.
Conduct ad-hoc quality and audit inspections of products, services, and processes.
Provide assessment and feedback when inspections or procedures are flawed.
Monitor and maintain the Quality Management System and communicate non-compliances to Operations supervisory and management staff.
Recommend process improvements and address quality non-compliance trends through refresher training and root cause analysis.
Prepare, present, and communicate reports on organizational performance.
Administer defect disputes, facilitate conflict resolution, and conduct necessary research.
Assist with related change management and operations activities.