Senior Quality Analyst

Garmin International, Inc.•Olathe, KS

18h•Onsite

About The Position

Garmin is seeking a full-time Senior Quality Analyst at its U.S. headquarters in the Greater Kansas City area. The role provides leadership for quality assurance activities involving complex Garmin Fitness consumer products and/or software in a team-oriented environment. The position leads quality assurance tools and methodology improvements, supports product teams as the voice of the customer, develops and executes testing, analyzes defects and results, and mentors other quality assurance associates. The position is eligible for Garmin’s benefit program; specific benefits are not listed in the posting.

Requirements

Bachelor’s degree and at least 5 years of relevant experience, or at least 9 years of an equivalent combination of education and experience.
At least 2 years of leadership experience within a product/software quality team.
Bachelor’s degree or at least 4 years of an equivalent combination of education and experience.
Cumulative GPA of at least 3.0 as a general rule.
Relevant experience or training in product and/or software quality assurance processes and methodologies related to a Garmin core product market.
Experience creating test plans and conducting usability tests for large projects.
Superior organizational and analytical skills; attention to detail; ability to prioritize and manage multiple tasks, work independently with minimal supervision, and exercise sound independent judgment.

Nice To Haves

Bachelor’s degree.
Outstanding academics, defined as a cumulative GPA of at least 3.5.
Strong working knowledge of Garmin’s product line and customers.
Relevant experience writing automated test scripts.
Relevant experience or training in creating test plans, conducting usability tests, and/or writing test scripts.

Responsibilities

Lead investigation and development of tools and methodologies that support quality assurance initiatives and proactively identify improvements to quality assurance tools and methodologies.
Demonstrate knowledge of Garmin product specifications, capabilities, and operation for the supported market segment.
Motivate project teams and stakeholders and drive accountability toward quality goals.
Design complex test plans, scenarios, scripts, and procedures in accordance with established Garmin test procedures, including analysis, review, and requirements tracing as necessary.
Represent the customer in product design reviews and provide input on functional requirements, product designs, schedules, resource needs, target release dates, and potential problems.
Conduct usability tests and communicate results to product owners.
Identify customer expectations, track satisfaction indicators of software or product effectiveness, and provide actionable results for improvement.
Ensure test scripts follow established standards, exercise targeted functionality, are technically sound, and are properly executed in all testing phases.
Document defects in the defect management system and report them to developers.
Collect and analyze test results and, when applicable, beta user feedback; recommend enhancements or provide gap analyses of testing methods to improve efficiency and coverage.
Deliver project status and summary information to leadership at all levels as needed.
Investigate and verify reported issues for validity and reproducibility, and lead defect analysis to create test cases and methods that improve test coverage.
Recommend testing approaches that accommodate schedule and resource constraints.
Verify software modifications in new software versions in preparation for implementation.
Maintain test cases as necessary to keep the repository current.
Train and mentor other quality assurance associates on all aspects of quality assurance.
Provide leadership in understanding and applying Garmin quality assurance processes and procedures and in test process improvement activities.
Participate in and assist with coordinating release deployments.
Perform system analysis techniques and procedures to determine software functional specifications for Garmin products.