Senior Quality Analyst

DTSV•Williamsburg, KY

About The Position

The Senior Quality Analyst monitors, measures, and analyzes product and process performance to ensure completed work complies with Standard Operating Procedures and customer requirements. The role conducts audits and tracks, analyzes, and reports data and trends to contractor management. It also monitors and recommends improvements to the Quality Management System, supports quality reporting and process updates, and helps identify training needs and arrange training sessions.

Requirements

U.S. citizenship.
High school diploma or equivalent.
Advanced computer skills, including working knowledge of Excel.
Detail-oriented with a high level of attention to detail.
Strong administrative and organizational skills.
Strong command of spoken and written English.
Excellent interpersonal and communication skills.
Professional work ethic.
Ability to work independently and as a member of a team.
Ability to successfully complete a corporate background investigation, including credit and criminal checks.
Ability to obtain and maintain a U.S. Government Secret Clearance.

Nice To Haves

Bachelor's degree preferred.
Administration, Quality Control, and/or Visa Processing experience; 4–6 years preferred.

Responsibilities

Collect, enter, track, trend, and analyze data, and prepare and report it in meaningful ways.
Meet with management to review analyzed trends and corrective action plans addressing quality and process errors.
Work with the Training Unit to identify ad-hoc training needs and use trend data to inform refresher or targeted training.
Conduct ad-hoc quality and audit inspections of products, services, and processes.
Assess and provide feedback when inspections or procedures are flawed.
Monitor and maintain Quality Management Systems, and communicate non-compliances to Operations supervisory and management staff.
Recommend process improvements and address quality non-compliance trends through refresher training and root cause analysis.
Prepare, present, and communicate reports on organizational performance.
Administer defect disputes, facilitate conflict resolution, and conduct necessary research.
Assist with related Change Management and Operations activities.