Senior Property Manager

Bernstein Management Corporation•Rockville, MD

18d

About The Position

The Senior Property Manager is responsible for all phases of apartment building operations and management, overseeing 425 apartment units across Residences at King Farm and Residences at Rio. Residences at Rio is a 136-unit rent-controlled asset. Residences at King Farm is a 289-unit market-rate asset and includes a condominium component of 28 privately owned residences. The position carries out duties in a timely and cost-effective manner and supports senior management in resolving building-related issues. The role oversees property teams, budgets and financial reporting, leasing and rent strategy, vendor work, resident relations, and building inspections and maintenance. It ensures compliance with company policies and applicable rent-control requirements, supports resident retention and customer service, and helps protect and improve the properties. Excellent attendance is required to perform the essential functions of the role. Reasonable accommodations may be made for individuals with disabilities to enable them to perform those functions.

Requirements

Bachelor's degree.
Experience managing high-rise Class A luxury properties.
At least three to four years of property management experience.
At least one year of experience managing a team.
Proficiency in Microsoft Office.
Detail-oriented, with strong analytical and problem-solving skills.
Strong time-management and organizational skills.
Ability to effectively manage a team and work in a fast-paced, multi-entity environment.
Ability to multitask and follow through, and to work under pressure.
Ability to communicate effectively and contribute to team assignments.
Ability to respond to others' needs in a timely and courteous manner.
Excellent attendance is required to perform the essential functions of the position.

Nice To Haves

Yardi experience (property management accounting software).

Responsibilities

Ensure team members perform at an optimal level and are motivated and engaged; oversee staff performance, training, and accountability.
Recruit and retain service-oriented property management professionals; set goals, foster collaboration, recognize team efforts, coach staff, and support career development.
Promote BMC's core values of service, teamwork, and continuous improvement to achieve results.
Monitor income and expenses to maximize revenue, control costs, and meet budget goals; prepare annual operating budgets and monthly variance reports.
Update the condominium budget and prepare financial materials and reports for the annual condominium meeting; coordinate the meeting and follow up on action items.
Oversee rent collection, delinquency follow-up, and lease enforcement in accordance with company policies.
Implement or direct implementation of company policies and procedures and ensure compliance as necessary.
Establish real estate industry relationships to benefit the company and support marketing goals.
Promote a sales culture focused on leasing apartments and retaining residents.
Collaborate with Revenue Management to set rents and position the properties; review pricing weekly, considering lease expirations and make-ready costs to minimize turnover costs.
Participate in establishing property pricing strategies and develop and implement rent renewal strategies and sales and marketing plans to maximize rental income.
Ensure compliance with rent-control requirements, including rent increases, renewal notices, and required documentation.
Maintain in-depth knowledge of market rents, market trends, and demographics.
Schedule authorized contractors and vendors to prepare vacant apartments for move-in and monitor work in progress.
Perform cost analyses and comparisons when required; ensure vendor work is effective, efficient, and safe; approve invoices for payment.
Respond to residents' concerns and after-hours issues in a timely, professional, and respectful manner.
Address resident noise complaints in writing and prepare and send resident correspondence using RentCafe.
Encourage resident retention through relationship-building and excellent customer service.
Oversee physical inspections of all property areas for health, safety, risk management, asset preservation, customer service, and company standards.
Monitor work order completion, preventive maintenance, apartment turnover, timely repairs, and move-in readiness.
Prepare for annual county and city inspections, coordinate corrective work, and submit required reports.
Recommend and assist with executing needed capital improvements.
Perform other duties as assigned.