Senior Property Manager

Granite Properties•Dallas, TX

About The Position

The Senior Property Manager supports the management of commercial office buildings, focusing on customer relationships, building operations, accounting support, and property care. The role responds to tenant needs, coordinates with maintenance and engineering teams, supports community events, and oversees tenant move-ins and move-outs. It manages vendor agreements and certificates of insurance, parking operations, work orders, rent collection, invoice and purchase order approvals, billbacks, tenant billing, and operating expense recovery. The position also supports budgeting, expenditure planning, reporting, inspections, vendor services, construction coordination, and team training. The role requires effective communication, adaptability, sound judgment, ethical conduct, and consistent attendance. Potential travel is one trip per year lasting two to three days.

Requirements

High school diploma or general education degree (GED) required.
Two to four years of commercial office property management-related experience.
Basic knowledge of accounting, budgeting, and finance.
Proficiency in Microsoft Office, including Outlook.
Excellent customer service skills.
Ability to observe and detect signs of emergencies and respond appropriately using hearing and visual abilities.
Ability to move independently throughout the office and property and continuously perform essential job functions.
Ability to lift and/or move up to 25 pounds.

Nice To Haves

Bachelor’s degree preferred.
Coursework toward an RPA and/or CPM designation desired.

Responsibilities

Respond to commercial office customers’ needs and coordinate with maintenance staff to resolve problems; maintain positive relationships and high customer retention.
Address customer problems and concerns, and inform or engage the manager about recurring tenant issues.
Support Together We Connect community-building events, participate in the Community Creator Squad as requested, and assist with coordinating community events.
Coordinate customer move-ins and move-outs and conduct space walkthroughs with customers and project management using Move-In / Move-Out Checklists.
Monitor recurring vendor management, including service contracts, ongoing service agreements, and bids for expiring contracts; assist with Letter Service Agreements as requested.
Collect vendor certificates of insurance (COIs), process them through Certrax, and follow up on expired or deficient COIs.
Oversee parking management, including parking billing, parking counts, and month-to-month agreements.
Work with the engineering team to monitor and close out office property work orders.
Collect rent and report potential collection issues to the manager; assist with related forms, notices, legal documentation, and communication as specified in leases and Granite Gold.
Approve invoices and purchase orders in the Nexus accounts payable system.
Oversee the Angus billback and billing verification process and monitor Enertiv billings and communication.
Collect gross sales reports and provide them to Accounting as requested.
Support operating expense recovery, including pre-bills, true-ups, and BY establishment; coordinate related tenant correspondence and billings.
Support operating and capital expenditure planning and budgeting; oversee special billing calculations; assist with annual budgets, capital reports, reforecasts, variance reports, and accounts receivable reports.
Attend pre-construction meetings and punch walks at the manager’s request; coordinate AOP from the Lease Administrator through tenant sign-off.
Inspect the property regularly and recommend alterations, maintenance, and reconditioning as necessary.
Assist the manager with bidding or contracting vendor services and supervise services as required.
Assist the manager in training other team members and contracted personnel.
Participate in civic and/or business organizations and attend BOMA or IREM programs and activities.
Consistently apply education, experience, and sound judgment to job responsibilities, manage multiple priorities under changing circumstances and tight timelines, and communicate and collaborate effectively.
Adapt and innovate while complying with company policies, culture, applicable laws, and ethical standards; maintain concentration, attendance, and punctuality.