Senior Property Manager

Granite•Dallas, TX

About The Position

The Senior Property Manager supports the management of commercial office properties, focusing on customer relationships, property operations, accounting support, and building care. The role responds to tenant needs, coordinates move-ins and move-outs, oversees vendor and parking processes, supports rent collection and financial reporting, and assists with property inspections, maintenance, budgets, and capital planning. The position also contributes to community events, team training, and professional or civic organizations.

Requirements

High school diploma or GED required.
Two to four years of commercial office property management-related experience.
Basic knowledge of accounting, budgeting, and finance.
Proficiency in Microsoft Office, including Outlook.
Excellent customer service skills.
Ability to meet the physical requirements of the role, including moving independently throughout the office and property, performing essential functions continuously, and lifting or moving up to 25 pounds.
Ability to observe and detect signs of emergency situations and react appropriately using hearing and visual ability.

Nice To Haves

Bachelor’s degree preferred.
Coursework toward an RPA and/or CPM designation desired.

Responsibilities

Respond to commercial office customers’ needs and coordinate with maintenance staff to resolve problems.
Maintain positive customer relationships and high retention; address customer concerns and inform or engage the manager about recurring tenant issues.
Support community-building events, participate in the Community Creator Squad as requested, and assist with event coordination.
Coordinate customer move-ins and move-outs, including space walkthroughs with customers and project management using checklists.
Monitor recurring vendor management, service contracts, service agreements, and bids for expiring contracts; assist with Letter Service Agreements as requested.
Collect vendor certificates of insurance, process them through Certrax, and follow up on expired or deficient certificates.
Oversee parking management, including billing, parking counts, and month-to-month agreements.
Work with the engineering team to monitor and close out office property work orders.
Manage rent collection and accounts receivable; report possible collection issues and assist with related forms, notices, legal documentation, and communications.
Approve invoices and purchase orders in the Nexus accounts payable system.
Oversee Angus billback and billing verification, and monitor Enertiv billings and communications.
Collect gross sales reports as requested and provide them to Accounting.
Support operating expense recovery, including pre-bills, true-ups, and budget-year establishment; coordinate related tenant correspondence and billings.
Support planning and budgeting of operating and capital expenditures; oversee special billing calculations.
Assist with annual budgets, capital reports, reforecasts, variance reports, and accounts receivable reports.
Attend pre-construction meetings and punch walks at the manager’s request; coordinate AOP from the Lease Administrator through tenant sign-off.
Inspect properties regularly and recommend alterations, maintenance, and reconditioning as needed.
Assist the manager with vendor-service bidding or contracting and supervise work as required.
Assist the manager with training other team members and contracted personnel.
Participate in civic and/or business organizations and attend BOMA or IREM programs and activities.
Consistently apply education, experience, and judgment; manage multiple priorities under changing circumstances and short timelines.
Communicate, coordinate, and collaborate effectively in person, by telephone, and through electronic media.
Adapt and innovate while complying with company policies, culture, applicable laws, and ethical standards; maintain concentration, attendance, and punctuality.