Senior Property Manager

People's Self-Help Housing • Avila Beach, CA

1d

About The Position

The Senior Property Manager (SPM) works under the direction of the Portfolio Manager and is responsible for site-based property management activities. The role includes supervising, training, and developing direct reports; ensuring regulatory and company-policy compliance; maximizing property financial results; assisting with property-management policies and procedures; identifying issues and implementing mitigation strategies; maintaining positive resident relations; and overseeing day-to-day site operations.

The SPM oversees assigned properties and Property Managers, supports tenant interventions, manages administrative processes and reporting, and ensures that applications, recertifications, audits, and tenant and unit records meet applicable requirements. The role also coordinates move-ins and move-outs, unit turnover, work orders, preventive maintenance, inspections, safety, and emergency preparedness.

The position supports resident programs and communications, lease and house-rule enforcement, rent collection, leasing and occupancy benchmarks, budgets, variance reporting, accounts payable, and security-deposit refunds. The SPM must live on-site in a company-provided unit.

Requirements

• Approximately two years of affordable-housing experience, such as USDA, TCAC, HOME, and/or HUD experience.
• High school diploma or equivalent.
• Valid California driver’s license, proof of car insurance, and access to a reliable vehicle.
• Must be Tax Credit certified or able to achieve certification.
• Must live on-site in a company-provided unit.
• Ability to relate to and work well with people from diverse backgrounds.
• Ability to work collaboratively and as part of a team.
• Organized, responsive, and responsible.
• Ability to define and solve problems.
• Excellent communication skills.
• Excellent computer skills.
• Knowledge of YARDI property management software.

Nice To Haves

• Ability to speak and write Spanish.
• Supervisory experience.

Responsibilities

• Supervise Property Managers and other direct reports, including hiring, training, performance management, task assignment, and time-card review and approval.
• Oversee assigned properties and assist with tenant interventions as needed.
• Ensure direct reports meet deadlines and standards for filling vacancies, processing payables, clearing accounts receivable, and closing certifications.
• Prepare required weekly and monthly reports and maintain the community-room calendar, if applicable.
• Process tenant applications and ensure tenants are recertified annually by their effective dates.
• Prepare for regulatory-agency and investor audits and ensure internal and regulatory compliance requirements are completed.
• Attend relevant training classes and seminars to maintain required property certifications.
• Maintain tenant and unit files in accordance with regulations.
• Coordinate move-out inspections with the Maintenance Manager and ensure settlement statements and other move-out processes are completed accurately and on time.
• Maintain accurate vacancy and make-ready information, arrange for re-keying, process repairs promptly, and assist with periodic inspections.
• Conduct move-in inspections with tenants and ensure turnover procedures meet PSHH standards, timeframes, and property budget goals and limitations.
• Ensure work orders are prioritized and completed according to policy; track preventive maintenance and process purchase requests and approval forms.
• Check community areas and shared spaces daily for cleanliness and safety, maintain control of keys, and prepare for emergencies by knowing the locations of shutoff valves and escape routes.
• Ensure each site meets the organization’s physical standards.
• Review leases and house rules with new tenants and explain appliance use and related information.
• Assist tenants in organizing cultural and national celebrations and coordinate self-sufficiency programs and activities with other departments.
• Reinforce leases, addenda, and house rules through appropriate notices and meetings.
• Assist with budget overview and early budget development, and ensure monthly variance reporting for each property.
• Collect rents according to policy and ensure benchmarks are met.
• Ensure leasing procedures are followed and occupancy levels meet standards.
• Process security-deposit refunds promptly and accounts payable weekly.
• Operate within the approved operating budget.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED