Senior Property Manager

Beacon Communities • Amherst, MA

22d • $90,000 - $100,000 • Onsite

About The Position

The Senior Property Manager independently manages and resolves site management issues and is responsible for the fiscal and physical management of North Square and Royal Worcester Apartments in Amherst, Massachusetts. The properties are largely market rate, and some affordable housing experience is required. The role involves travel to Royal Worcester one to two times per week, depending on site needs, and may cover two or more assets, a property exceeding 300 units, or a property with complex programs or partnerships.

The position manages site financial operations and programs, oversees leasing and rental administration, ensures compliance with company and government requirements, and directs property maintenance, safety, and security. The Senior Property Manager also builds relationships with residents, public officials, businesses, agencies, and other stakeholders. The role manages assigned staff, including hiring, performance management, training, and development, and reports to the Regional Manager.

The position requires at least three years of related work experience and familiarity with housing management, budgeting, and housing agency regulations. A bachelor’s degree in a related field is preferred but not required. The employee must be able to inspect properties, respond to after-hours emergencies, and maintain a vehicle, valid driver’s license, and insurable driving record.

Requirements

• At least three years of related work experience.
• Experience managing a public or private apartment or condominium complex, including leasing or admissions, maintenance, and management of administrative, maintenance, or contract employees; equivalent combinations of education and experience are also accepted.
• Familiarity with housing management, budgeting, and housing agency regulations, and with affordable housing programs such as Section 8 or LIHTC where applicable.
• Strong organizational and management skills and the ability to work as a critical member of a team committed to building strong communities.
• Proficiency with Microsoft Word and Excel.
• Excellent verbal and written communication skills.
• Ability to physically inspect properties in their entirety, including walking and climbing stairs, and withstand all weather conditions.
• Ability to respond to after-hours emergencies.
• Must possess and maintain a vehicle and valid driver’s license, with an insurable driving record.
• Must demonstrate the stated Beacon core competencies: teamwork, integrity/ethics, dependability, customer focus, and adaptability/flexibility.
• Must demonstrate the stated management competencies: decision-making/judgment, communication, budgets/cost control, managing for results, and people development.
• Must demonstrate the stated functional competencies: job knowledge, problem solving/analysis, interpersonal skills, computer skills, and hiring.

Nice To Haves

• Bachelor’s degree in a related field, preferably Business Administration, Real Estate, or Public Administration.
• Yardi proficiency.

Responsibilities

• Manage site financial operations in accordance with company and government agency rules, regulations, and guidelines.
• Develop, monitor, and oversee site management programs, policies, plans, rules, regulations, contracts, and agreements.
• Prepare the annual operating budget, monitor budget adherence, and perform budget reprojections.
• Assist with 10-year capital needs studies and participate in strategic capital planning.
• Collaborate with the Compliance Department to ensure agency regulation compliance and timely documentation.
• Prepare weekly and monthly management, marketing, delinquency, occupancy, bad debt, and expense reports as needed.
• Reconcile reports to the General Ledger and approve vendor invoices and cash receipt batches.
• Monitor energy and utility consumption, rent collection, turnovers, and major replacements.
• Provide information and fulfill requests from corporate office staff.
• Optimize revenue occupancy, Net Operating Income, and cash flow.
• Represent Beacon Communities publicly and develop partnerships with local officials, businesses, and agencies.
• Work with the Resident Services Coordinator to establish property work plans and courses of action.
• Respond to questions and complaints from the public and residents.
• Manage rental programs and related forms, documents, and computer programs in accordance with company, HUD, LIHTC, and/or Public Housing guidelines.
• Oversee the rental and management office, rental programs, waiting lists, and renting and leasing procedures.
• Administer the ADA/Section 504 reasonable accommodation policy in coordination with the Compliance Department.
• Oversee leasing, income certifications and recertifications, and agency billing approvals where applicable.
• Ensure affirmative action compliance and reporting.
• Oversee move-ins, move-outs, security deposits, transfers, and rent changes.
• Oversee building and grounds maintenance and property security, ensuring grounds and units are properly maintained.
• Monitor site safety, accident and insurance reporting, and emergency and media training.
• Negotiate contracts for services and supplies and oversee service orders in Yardi.
• Foster collaborative relationships with residents and coordinate residents’ services for units.
• Conduct resident meetings.
• Manage staff, including hiring, termination, status changes, and performance management decisions.
• Conduct performance and compensation appraisals, set work standards, and communicate them to employees.
• Conduct weekly staff meetings and train and develop employees, including providing new-hire 90-day assessments and feedback.
• Conduct site inspections and manage site and unit inspections to ensure compliance with applicable rules, regulations, policies, and procedures.
• Interact with housing and human service agency personnel, lenders, and investors.
• Assist with marketing activities to promote the property.

Benefits

• Medical, dental, and vision coverage for employees regularly scheduled to work at least 24 hours per week.
• HSA/FSA options.
• 13 paid holidays per year.
• Paid time off including vacation, personal days, sick time, wellness days, summer flex time, volunteer days, and early-close Fridays.
• 401(k) program with company match.
• Company-paid life insurance, with voluntary life, critical illness, hospital care, and accidental injury coverage options.
• Employee Assistance Program.
• Childcare and eldercare support.
• Career development and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed