Senior Property Manager

MCB Real Estate•Baltimore, MD

2d•Hybrid

About The Position

MCB Real Estate is seeking an experienced Senior Property Manager to oversee a portfolio of commercial properties. This role is for seasoned professionals who demonstrate strong judgment, technical expertise, and leadership to manage demanding property assignments independently. The Senior Property Manager is responsible for the financial performance, operational execution, physical condition, and tenant satisfaction of assigned assets, which may include office, retail, flex, and industrial properties. This position requires a high degree of independent decision-making, sophisticated financial and operational management, and the ability to navigate complex stakeholder relationships. The role involves operating with autonomy, serving as a subject matter expert to other property managers, and potentially supervising Assistant Property Managers or Property Coordinators.

Requirements

Bachelor’s degree preferred, or equivalent experience.
Minimum of ten years in commercial property management, including direct responsibility for complex, institutionally owned, or third-party managed assets, with a track record of success.
CPM, RPA, or CFM designation preferred.
Experience with real estate software such as MRI, Yardi, Nexus, or Avid.
Proficiency in Microsoft Office suite, including the ability to build and interpret financial reporting.
Understanding of construction processes, lease administration, budgeting, and reconciliations.
Demonstrated ability to work independently, exercise discretion on matters of significance, and resolve issues that would ordinarily be escalated to a supervisor.
Strong negotiation, written, verbal, and interpersonal skills with a client-focused mindset.
Ability to lead through influence across departments and to guide, mentor, and develop less experienced team members.
Valid driver’s license and ability to travel between properties by car or plane as needed.
Ability to navigate construction sites and perform physical tasks such as light lifting (<20 lbs.) as needed.
Required to travel outside between buildings in varying outdoor weather conditions.
Regularly use hands to operate various office equipment, and the ability to walk, talk, and hear.
All job offers are contingent upon receipt of satisfactory background reports (federal and state criminal, identity, and potentially credit and/or driving record).
All employees are required to sign a Confidentiality Agreement.

Responsibilities

Develop and manage annual operating and capital budgets in partnership with Asset Management, ensuring alignment with ownership and client objectives.
Confirm accurate and timely completion of annual CAM and NNN reconciliations, and assist in resolving tenant questions, disputes, and audit requests.
Analyze monthly financial performance, explain variances, and implement corrective actions to meet financial targets.
Review and approve payables within budget, and identify potential budget risks.
Lead collections for the assigned portfolio, resolve escalated delinquencies, and manage default proceedings.
Review real estate tax assessments, identify properties for appeal, and coordinate the appeal process.
Prepare and present ownership and client reporting packages, including explanations of performance, risks, and recommended actions.
Serve as the senior relationship owner for tenants, ensuring satisfaction, responsiveness, and retention.
Maintain a thorough understanding of all leases in the portfolio, including recovery structures, exclusions, options, and critical dates.
Oversee lease compliance, including insurance tracking, billing accuracy, and critical date management.
Support leasing efforts by providing operating data and cost assumptions for proposals, and advise on the operational implications of proposed deal terms.
Coordinate tenant move-ins, move-outs, and build-outs, ensuring adherence to lease terms, design standards, and regulations.
Determine and enforce property-specific operating standards to ensure properties are well-maintained, safe, and visually appealing.
Lead vendor sourcing and competitive bidding for property services, and manage agreements through the in-house contracts team.
Onboard vendors, oversee their performance, and enforce contract and insurance compliance.
Direct routine and preventative maintenance programs, inspections, and emergency procedures.
Maintain building records, site plans, lease documents, and operational guidelines.
Monitor and optimize utility consumption, sustainability initiatives, and compliance with regulatory and ESG requirements.
Identify and scope capital improvement needs, develop recommendations, and manage approved projects within budget and schedule.
Lead the bid and award process for capital and major repair work.
Serve as the property management lead for asset transitions, including due diligence, onboarding, tenant notification, and coordination.
Maintain and update accurate property documentation.
Develop and implement risk management strategies, including security, fire safety, and emergency preparedness.
Ensure compliance with state, federal, and local safety regulations.
Serve as the property-level lead during emergencies and casualty events, managing remediation and insurance claim coordination.
Serve as the primary point of contact for ownership, clients, tenants, vendors, and internal stakeholders.
Prepare and present property performance updates, operating strategy, and recommendations to leadership and clients.
Provide regular reports on property performance, tenant relations, and operational updates.
Serve as a subject matter resource to Property Managers and Assistant Property Managers, supporting onboarding, training, and issue resolution.
Supervise Assistant Property Manager(s) or Property Coordinator(s) as assigned, including delegation, performance oversight, and professional development.
Partner with various internal teams (asset management, leasing, construction, etc.) to align operational execution with broader asset strategy.
Contribute to division-wide initiatives, including policy development, systems implementation, and process improvement.