Senior Property Manager

People's Self-Help Housing•Avila Beach, CA

3d•Onsite

About The Position

The Senior Property Manager (SPM) works under the direction of the Portfolio Manager and is responsible for site-based property management activities. The role includes supervising, training, and developing direct reports; ensuring regulatory compliance; maximizing property financial results; assisting with property management policies and procedures; ensuring adherence to company policies; identifying problems and implementing mitigation strategies; maintaining positive resident relations; and managing day-to-day site activities. The SPM oversees assigned properties and direct reports, supports tenant interventions, and manages administrative, compliance, maintenance and safety, resident management, and financial activities. The position also requires living on-site in a company-provided unit.

Requirements

Approximately two years of affordable housing experience, such as USDA, TCAC, HOME, and/or HUD.
High school diploma or equivalent.
Valid California driver’s license, proof of car insurance, and access to a reliable vehicle.
Must be Tax Credit certified or able to achieve certification.
Ability to work with people from diverse backgrounds.
Ability to work collaboratively and in a team environment.
Organized, responsive, and responsible.
Ability to define and solve problems.
Excellent communication skills.
Experience with YARDI property management software.
Excellent computer skills.
Ability to live on-site in a company-provided unit.
Light lifting, walking, and ability to bend and squat for short periods.

Nice To Haves

Ability to speak and write Spanish.
Supervisory experience.

Responsibilities

Supervise Property Managers, including hiring, training, and performance management.
Oversee assigned properties and assist with tenant intervention as needed.
Assign tasks and review and approve direct reports’ time cards.
Ensure direct reports meet deadlines and standards for filling vacancies, processing payables, clearing accounts receivable, and closing certifications.
Prepare required weekly and monthly reports and maintain the community room calendar where applicable.
Process tenant applications and ensure tenants are recertified annually by the effective date.
Prepare for regulatory agency and investor audits and ensure internal and regulatory compliance requirements are completed.
Attend training classes and seminars to stay current on property-required certifications.
Maintain tenant and unit files in accordance with regulations.
Perform move-out inspections with the Maintenance Manager and ensure settlement statements and other move-out processes are completed accurately and on time.
Maintain accurate vacancy and unit make-ready information; arrange re-keying; and process repairs promptly so units can be re-rented.
Assist with periodic inspections and perform move-in inspections with tenants.
Ensure turnover procedures are followed and completed consistently with organizational standards and property budget goals and limitations.
Ensure work orders are prioritized and completed according to policy; track preventive maintenance; and process purchase requests and approval forms.
Check community areas and shared spaces daily for cleanliness and safety, maintain control of apartment and common-area keys, and prepare for emergencies by knowing utility shutoff locations and escape routes.
Ensure each site meets the organization’s physical standards.
Review leases and house rules with new tenants and instruct them on appliance use.
Assist tenants in organizing cultural and national celebrations and coordinate self-sufficiency programs and activities in collaboration with other departments.
Reinforce leases, addendums, and house rules through notices and meetings.
Assist with budget overview and early budget development.
Ensure monthly variance reporting is completed for each property.
Collect rents according to policy and ensure benchmarks are met.
Ensure leasing procedures are followed and occupancy levels meet standards.
Process security deposit refunds promptly and accounts payable weekly.
Operate within the approved operating budget.