Senior Property Manager
About The Position
JLL is seeking an experienced Senior Property Manager to oversee a complex portfolio of properties serving institutional clients. The portfolio includes large retail centers with a high percentage of national retailers. The role is responsible for maximizing net operating income (NOI) and asset value through oversight of property management, operations, and maintenance; maintaining strong client and tenant relationships; and supporting leasing efforts to drive occupancy and tenant-mix strategies. The portfolio covers Charlotte, North Carolina, with travel to Hilton Head, South Carolina. It includes a premier lifestyle shopping destination in South Charlotte, a large-format retail center near a regional lake and river system, and a premium community shopping center on Hilton Head Island. The position is remote but requires frequent property-site visits and responsibility for after-hours emergencies. The Senior Property Manager must live in the Charlotte area. The role also includes marketing support, accounts payable and collections oversight, annual budgeting, risk management, and financial reporting. The position mentors and manages a small team of Assistant Property Managers, develops business plans, oversees contractors and maintenance personnel, supports leasing, and ensures properties are managed in line with JLL's practices and standards. Candidates must be authorized to work in the United States without visa sponsorship.
Requirements
- At least 5 years of progressive leadership experience in commercial real estate, property management, or a related industry.
- Proven experience managing P&L responsibility and achieving financial targets in a multi-million-dollar operation.
- Demonstrated expertise in client relationship management and business development within commercial real estate.
- Strong financial acumen, including experience with budgeting, forecasting, and financial analysis.
- Proficiency in real estate management software, Yardi, CRM systems, and Microsoft Office Suite.
- Must live in the Charlotte area and be able to make frequent property-site visits and respond to after-hours emergencies.
- Must be authorized to work in the United States without sponsorship.
Nice To Haves
- Real estate license and Property Managers License; must obtain them within six months if not currently licensed.
- Bachelor's degree in Business Administration, Real Estate, Property Management, or a related field.
- Professional certifications such as LEED GA or equivalent industry credentials.
- Strong industry network and demonstrated thought leadership in real estate.
Responsibilities
- Establish and maintain an effective working relationship with clients without senior-management support.
- Develop, articulate, and implement property business plans aligned with owner needs and objectives to maximize asset value and NOI.
- Prepare monthly and quarterly financial and management reports as required by clients.
- Oversee contractors and maintenance personnel to ensure properties are properly maintained.
- Mentor and manage a small team of Assistant Property Managers.
- Build relationships to retain current business, expand opportunities with existing clients, and pursue additional clients and business opportunities.
- Understand and support the leasing process and broker or agency leasing team.
- Maintain and update Emergency Response Manuals and hold regular meetings with tenants.
- Ensure properties are managed consistently with JLL's Core Practices and Standards of Excellence.
- Project and achieve budgeted financial goals through implementation of approved annual operating budgets and prudent management decisions.
- Support property marketing efforts and build tenant relationships to retain business and expand opportunities.
- Oversee property operations, maintenance, accounts payable, collections, budgeting, risk management, and financial reporting.
Benefits
- 401(k) plan with matching company contributions.
- Comprehensive medical, dental, and vision care.
- Paid parental leave at 100% of salary.
- Paid time off and company holidays.
- Early access to earned wages through Daily Pay.
- Supportive culture and comprehensive benefits package focused on mental, physical, and emotional health.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
